Revenue Operations Specialist (Collections)

Job Description

Company Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive. About the Role As part of our Revenue Operations team, this role will support the expansion of Offline Revenue (Enterprise) by providing invoicing, collections, and cash application support. You will work closely with our Sales, Deal Desk, Shared Services, and Enterprise Customers, ensuring a seamless Quote-to-Cash experience. This role will be based in the Philippines, supporting standardized billing, collections, and cash applications while working US hours (CST timezone) to align with our global operations. Job Description What you'll do Be part of the backbone of our QTC process, supporting Sales, Deal Desk, shared services, and customers to ensure smooth, accurate, and timely invoicing, and contract reviews. Manage accounts receivable operations end-to-end, handling collections, credit memos, refunds, and chargebacks with precision and efficiency. Own customer payment processing, ensuring optimized cash flow. Support our internal ticketing system to ensure sales team and customer requests are addressed timely and accurately. Compile and analyze quote to cash data, producing regular reports, metrics and insights for management and relevant stakeholders. Qualifications We'd love it if you Have a strong foundation in finance—a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Bring 3–5 years of experience in accounts receivable, quote-to-cash, or a similar finance role, ideally in a high-growth SaaS, subscription, or enterprise environment. Know the ins and outs of AR operations, including subscription billing, invoice management and collections strategies. Are analytical and proactive, with a knack for spotting inefficiencies and implementing creative, data-driven solutions. Thrive in a fast-paced, ever-evolving environment, balancing attention to detail with the ability to execute at scale. Have experience with CRM systems (Salesforce), Accounting ERPs & Billing Systems (Netsuite or Zuora), Customer Service Desks (Jira or Zendesk) and are comfortable navigating revenue platforms and contract management systems. Are open to working night shifts Tuesday - Saturday (11:00 pm - 8:00 am PH time) to support our global operations. About the Team At Canva, we’re on a mission to empower the world to design—and as we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring every dollar flows smoothly. We’re building a world-class Quote-to-Cash (QTC) experience—one that’s frictionless, scalable, and customer-focused. As a Revenue Operations Specialist, you’ll be at the heart of this mission, owning key AR processes, ensuring accurate billing and payments, and collaborating with teams to drive efficiency and automation. You won’t just be processing transactions—you’ll be shaping how Canva grows its revenue operations to support millions of users worldwide. Additional Information What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Please note that interviews are conducted virtually. #J-18808-Ljbffr