Rewards, Program Design & Member Engagement Manager (Redemptions)

Job Description

Rewards, Program Design & Member Engagement Manager (Redemptions) Full-time Business Function: Strategy & Commercial Planning Parent Business Function: Corporate & Support Functions Time Type: Full time Worker Sub-Type: Permanent Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Key Responsibilities: Work on our loyalty program rewards strategy and initiatives for Qantas Frequent Flyer. Contribute to our ambitious growth and points burn targets. Manage projects, analyses, campaigns and coordination across multiple reward verticals. Execute on new project implementations, managing the delivery lifecycle to successfully implement and embed exciting new product opportunities. As a Rewards, Program Design & Member Engagement Manager (Redemptions) , you will work closely with the Head of Redemptions, Experiences, Entertainment on rewards initiatives, regular and ad hoc analysis, projects, campaigns and coordination across multiple reward verticals. The role requires a strong understanding of the Qantas Frequent Flyer program and a track record of working with a high level of autonomy. You will model scenarios, create and support business cases, acquire and analyse data with a high level of independence and judgement. You will be able to form and clearly communicate recommendations to management. Minimum Requirements: 3 to 5 Years’ experience in commercial, strategy, analysis, marketing/consumer roles. Tertiary Qualification: Degree in Business/ Marketing. The ability to work autonomously without direction. Advanced decision-making skills with the ability to appropriately delegate. Highly motivated with the ability to achieve outcomes without supervision. Advanced analytical skills with the ability to derive business decisions from data. Strong commercial acumen and an understanding of how to relate strategy, data, insights to the levers of value creation. Strong understanding of consumer behaviour and marketing. Ability to understand legal, regulatory and corporate stipulations and evaluate risk. Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries. Strong ability to project manage, proactively engage stakeholders, and plan ahead. Proven ability to communicate recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats. High level of computer literacy, especially with Microsoft Excel and PowerPoint. Why Qantas? If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Your development is a priority for us, and you’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends. Make use of leave and flexible working opportunities including 18 weeks paid parental leave. Access to thousands of rewards through partnerships, including discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. Support your wellbeing with resources for mental health and tailored nutrition plans. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. Be a part of something special and play your part in the Qantas story – get in touch today. #J-18808-Ljbffr