Risk Management Program Manager (Mental Health)

Job Description

Program Manager, MH Risk Management & Regulatory Services Location: Norfolk, VA Facility: TowneBank Tower Schedule: Full-time - Days The Program Manager, Mental Health Risk Management & Regulatory Services is responsible for the day-to-day operations and management of all risk management and regulatory activities related to the Health System’s delivery of mental health services. This role serves as a liaison and mental health services subject matter expert with Privacy and Compliance, Occupational Health, Safety/Security/Emergency Response, Quality, and various patient care services departments throughout the Health System, as well as regulatory agencies overseeing mental health services (e.g., DBHDS). Collaboration with Mental Health program and other clinical leadership for all levels of care at the Health System is essential. A high level of independence in performance of the role and/or solution of problems is expected, however, demonstrated cooperation and collaboration is essential for successful functioning. Reports to department leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure compliance with Children’s Hospital of The King’s Daughters Health System policy and State/Federal Regulations applicable to the delivery of mental health services. Manage and analyze data and conduct risk assessments for the mental health services. Work collaboratively with mental health clinical and non-clinical areas to evaluate risk and loss potential. Review occurrence data for early identification of risks and consult with mental health department directors/managers for follow up. Provide training and education on risk mitigation and early disclosure programs. Oversee the mental health risk management programs to ensure compliance with incident reporting. Direct all investigations regarding potentially compensable events (PCEs) in mental health services. Coordinate with the Quality Department regarding causal analysis of events as needed. Perform other duties as assigned. LICENSES AND/OR CERTIFICATIONS Required Licenses and/or Certifications Valid Virginia driver’s license and ability to meet the insurance requirements of the hospital. Preferred Licenses and/or Certifications Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license preferred. Certified Professional Healthcare Risk Management (CPHRM) certification preferred. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Required Education and Experience Approximately three to six years progressively more responsible work experience in risk management in a clinical setting required. Seven years’ experience in mental health required; ten plus years preferred. Preferred Education and Experience Experience and expertise related to DBHDS policies, regulations, and licensure process preferred. Required Knowledge, Skills and Abilities Strong working knowledge of risk management and performance/continuous improvement models required. Understanding and working knowledge of HIPAA, OSHA/VOSH, DBHDS, DNVGL, ISO-9001, EMTALA and federal Conditions of Participation regulations required. Professional knowledge of areas of responsibility to include theory, practice, and administration in order to direct planning and implementation. Ability to prepare reports, policies, and budgets at a level normally acquired through completion of a Bachelor’s degree in a relevant field. Proficient skills in Microsoft Office and other applicable software required. Analytical skills necessary to organize and oversee the work of subordinates required. Ability to travel to offsite locations required. Increased Security Clearance Required for Job Roles Working in Medical Tower II (as needed): FBI fingerprint, criminal background check, and Child Protective Services registry search. WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like. #J-18808-Ljbffr