Rostering Coordinator

Job Description

The Rostering Team is instrumental in the smooth operation of Northcott and providing quality customer service to Northcott customers, staff, and teams. The Rostering Coordinator will be required to proactively communicate, listen, interpret, and match the needs of all stakeholders to the appropriate task. As a Rostering Consultant, you will have a shared passion for excellence in customer service along with your team. You will be part of a high-performance team, understanding that your contribution in the CSRT is just as important as those around you. About Northcott Northcott is a not-for-profit disability service provider that works with customers to realise their potential. As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW and the ACT. We have more than 90 years of experience and expertise in the disability service industry. We employ almost 2600 staff and provide empowering, personalised services to over 13,500 people with disability, their families, and carers each year. Why work for us? A family-friendly workplace is offered, and support is provided for staff to manage their home and work lives effectively. Being a not-for-profit organisation, salary packaging is available to all staff; this can increase your take-home pay. In addition to four weeks of annual leave, all Northcott employees are entitled to extra leave days to cover any compulsory closure, which translates to an extra week’s leave every year. Your role will be more than just a job; you’ll be making an empowering difference to the lives of people with disability every day. Our staff have access to discounted fitness centre memberships, yearly flu shots, health insurance deals, holiday cabin rental, shopping, banking, reward programs, and a free confidential counselling service. You will The role involves rostering and matching the support worker to the customer requirements and preferences while maintaining the customer database according to the relevant procedure. Your daily tasks will include: Manage all enquiries in a timely and professional manner. Manage and coordinate staff available to meet the needs of our customers. Proactively problem solve in instances of cancellations, unplanned leave, and incident response. Have direct report to the Customer Service Manager. About you Self-starter with strong organisational skills. Experience in rostering, scheduling, bookings, or complex diary management. Demonstrate attention to detail through sustained stakeholder engagement. Demonstrated experience handling high volumes of service requests. High level of computer and literacy skills. Previous experience with customer databases and/or scheduling/rostering systems. Ability to thrive in a high-volume environment with numerous competing deadlines. Rostering Role also requires Ability to work between 6am-8pm and on weekend shifts on a rotating roster basis. Covid Vaccination Status The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis. Diversity and Inclusion Statement Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected, and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion, or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method, or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at #J-18808-Ljbffr