Rostering Officer - Home Care - Warragul

Job Description

Rostering Officer - Gippsland Care Services - Warragul Gippsland Care Services proudly provides a range of home care and support services tailored for people living in the Gippsland Region. Our services are focused on helping older adults stay well, live independently within their communities, and maintain their social networks and lifestyles. We are seeking a Rostering Officer to join our team for a contract role until October 2025. Based in Warragul and reporting to the Home Care Manager, you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients. Responsibilities include: Manage the roster according to the Annual Workforce Plan Answering phone calls and assisting with client and stakeholder enquiries Scheduling of support staff and ensuring all shifts are filled in a timely manner Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts Engage and communicate effectively within all divisions of Home Care Reporting incidents immediately in line with the Home Care Incident reporting policies Perform ad hoc duties and projects assigned by your manager To be considered: Ability to answer phone/email enquires in a fast-paced environment Experience in rostering within the healthcare sector (desirable) Driven, passionate and dedicated to scheduling effective services for clients and staff Ability to calmly perform in high pressure situations Excellent communication and customer service skills Current or willing to obtain National Police check Current or willing to obtain Working with Children check Must be Covid-19 Vaccinated About GIPPSLAND CARE SERVICES: We are proud to offer a wide range of personal care services and domestic services, and are now an Approved Provider of Commonwealth-funded Home Care Packages (HCP). Additionally, we are a Provider in the Commonwealth Home Support Program (CHSP) and a Community Nursing Provider for the Department of Veterans Affairs (DVA). Our services are designed to support your independence and enhance your quality of life. We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued. Our Benefits: People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values. High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence. Supportive Team: Thrive in a close-knit, friendly, and supportive team environment. Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career. Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance. Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday. Our Culture: We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the region. We embrace a culture of inclusivity and we align our actions with Our Values: Respect | Consistency | Integrity | Trust This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter. Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager. At Gippsland Care Services we are committed to embracing diversity and committed to providing a safe working environment. Only shortlisted candidates will be contacted. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? What is your expected base salary range? Do you have rostering experience in a call centre environment? What is your expected base salary range? #J-18808-Ljbffr