SAP Service and Commerce Lead

Job Description

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, HOOVER, VAX and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation. Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide: Lifestyle: Hybrid working model to support flexibility.Personal Development: Access to LinkedIn Learning and professional development programs.Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.Discounts & Perks: Generous discounts on company products.Social: Recognition programs and social events to celebrate our team's achievements. About The Role We have an exciting new opportunity for a SAP Service and Commerce Lead to work with the IT Enterprise Applications Team. The position will report to the Head of Enterprise Applications ANZ and will be focused on the SAP C4C and SAP Commerce solutions and integration with other applications. Responsibilities: Maintain and support the SAP C4C & SAP Commerce environment including resolving support incidents/issues. Gain a detailed understanding of the TTI SAP C4C & SAP Commerce solutions and the integration with other applications such as SAP ECC/Hana. Engage with business stakeholders to gather and document requirements and deliver functional solutions. Provide solution recommendations/alternatives, estimates and specifications for proposed system changes in conjunction with developers and security resources. Design, customize, configure and test SAP C4C and SAP Commerce Solutions. Develop test plans, conduct testing and coordinate UAT and business sign-off of required changes. Assist/control system testing requirements during implementation of system changes, support upgrades or other system changes which may affect the SAP C4C & SAP Commerce solutions. Maintain all facets of system documentation including solution design, processes, work instructions, test documents and other related documents. Proactively identify and propose business process and/or system enhancements. Provide consulting services on both new implementations and existing support projects. To be successful you will have: Bachelor’s degree or equivalent work experience. Minimum three (3) years of SAP C4C & SAP Commerce experience in implementation and support BAU and Projects. Minimum five (5) years of SAP experience in implementation and support BAU and Projects. Excellent knowledge of SAP C4C & SAP Commerce functionalities. Hands-on configuration experience of SAP C4C & SAP Commerce. Knowledge of Sales and Customer Service business processes in multiple industries. Strong understanding of Order to Cash and Procure to Pay processes. Presentation and training skills required. Excellent analytical and lateral thinking skills. This is an excellent opportunity for someone who is looking to work for a leading company that invests in world-class technologies and offers growth, diversity, and outstanding opportunities. If you fit the above attributes and you are excited at the prospect of joining a successful, global organisation, then please APPLY NOW. #J-18808-Ljbffr