Intensive Tenancy Support Officer
Full-time, permanent opportunity based in Regency Park, with travel to tenants’ houses Generous salary packaging available... more info
SDA Tenancy Support Officer
Salary:
30.00 - 60.00
Posted:
23-02-2025
Category:
HR Services
Melbourne,
Job Description
THE ROLE The SDA Tenancy Support Officer provides tenancy administration and engagement support to residents and their supports for the North-West division. Working in the Tenancy Services Team, the role is responsible for engaging internally and externally to ensure that residents' accounts are up to date, home visits are organized and conducted, and general inquiries are responded to promptly and managed well. The SDA Tenancy Support Officer will manage general inquiries, prepare documentation to commence and end tenancies, monitor and follow up on rent payments and other revenue issues (i.e., scheduling payments and refunds, arranging repayment plans, managing Specialist Disability Accommodation (SDA) funding issues, and supporting the team to prepare and process notices required under the Residential Tenancies Act (RTA). The SDA Tenancy Support Officer will provide engagement, logistic, and administrative support to enable home visits, online and telephone meetings with residents and their supports. The SDA Tenancy Support Officer will also conduct home visits. The SDA Tenancy Support Officer will ensure that their work is accurate and compliant with legislative requirements, in particular the RTA and National Disability Insurance Scheme (NDIS). Accountabilities Include Maintain effective working relationships, liaise efficiently and professionally with all levels of staff in relation to meeting residents' needs. Maintain SDA tenancy data integrity and ensure that frequent resident moves are captured within HiiP and other relevant data systems. Assist direct line manager and colleagues with general administrative tasks relating to the implementation of SDA residency and Service agreement, including preparation of relevant information for residents and their support network and data and document entry into HiiP. How To Apply Please open the position description to read more. All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt, or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs . Please apply to submit your interest in this position. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 23-02-2025
Category: HR Services
Melbourne,
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