SERVICE LEADER - AGED CARE

Job Description

Add expected salary to your profile for insights About the organisation Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.About the role Centacare is seeking to appoint a Service Leader to a 10-month fixed-term maternity leave contract - commencing ASAP.This role involves managing a CHSP caseload across the Brisbane South West region , with the flexibility to work from one of our many offices in the Gold Coast, Brisbane South, Scenic Rim, or Brisbane South West regions .As a Service Leader in our organization, you will play a pivotal role in enhancing the quality of life for seniors in the community. Your focus will be on delivering person-centred care, ensuring that clients receive the support they need to maximize their choice and control over their services. You will lead and mentor a dynamic team, setting a standard for best practices in case management, particularly within the Commonwealth Home Support Programme (CHSP).Key Responsibilities: Lead and guide a team of support workers towards creating positive outcomes for clients by embedding person-centred practices Provide regular supervision, constructive feedback, and performance evaluations to support workers and other direct reports in achieving their professional goals Emphasize person-centred goals and outcomes, engage in reflective practice, and effectively manage associated risks Ensure that clients’ personal care, support, and health needs are met in accordance with applicable standards and regulations within the service stream Cultivate and maintain strong relationships with key internal and external stakeholders Actively promote the services offered by the program to clients, their families, and the broader community to enhance awareness and cooperation Oversee the operational management of services, which includes budget management, program development, compliance adherence, and record-keeping Manage vacancy rates to ensure service continuity and availability for clients in need. Skills & Experience Leadership experience in a community or human services organisation Knowledge of funding standards, guidelines, and legislation Strong communication, leadership, and problem-solving skills Strong written and computer skills for the creation of plans, programs, reports, and correspondence High level communication, influencing, liaison and negotiation skills Established problem solving and conflict management skills Essential requirements Must have experience in Aged Care Case Management highly desirable Must hold a relevant qualification or a Diploma in Aged Care, Disability, Community Services or equivalent Must hold or be eligible to obtain a Working with Children's Card (commonly known as Blue Card) Must hold or be eligible to obtain a NDIS Working Screening Card (commonly known as Yellow Card) Must hold or be eligible to obtain a current National Police Certificate Must hold a Full QLD Driver's Licence. Why work for us? This is a unique opportunity to grow your career within a values-driven organization and enhance your skills at one of the largest employers in Queensland. The role is classified at a level 4.1 under our Enterprise Bargaining Agreement (EBA), which equates to a competitive hourly rate of $49.28. In addition to attractive wage rates, you will benefit from 2 weeks of paid parental leave and 13 weeks of Long Service Leave. We also offer Public Benevolent Institution (PBI) packaging benefits of up to $15,900. Join us to be part of an organization that genuinely values its employees and is committed to providing client-centric care. We encourage applications from those who share our passion for making a difference in the community.Benefits: Salary Sacrifice Opportunities for professional development and career advancement Comprehensive training provided on all aspects of the role, including transition to the Alayacare Client Management system. How to apply If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions, please email Rebecca at Please note shortlisting and interviews will commence as applications are received. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0-18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.#J-18808-Ljbffr