S&S Banking Consultant - Gympie QLD, Suncorp Bank

Job Description

Select how often (in days) to receive an alert: Job Title: S&S Banking Consultant - Gympie QLD, Suncorp Bank Department: SB SEQ North Division: Suncorp Bank Location: Gympie About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes. Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. Role Type : Permanent, Flexible Part-time (28 hours per week) Note: All training required will be full time What will your day look like? As a S&S Banking Consultant, you will: Deliver customer obsessed service that drives customer satisfaction and first call resolution. Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels. Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features. Provide support for digital onboarding processes, ensuring a seamless experience for new customers. Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes. Contribute to a team culture that is balanced across people, customer, risk, and performance. Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements. What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in delivering high quality customer experience. Comfortable with digital customer service platforms to assist customers in real-time. Ability to navigate and troubleshoot common digital banking applications and mobile services. Understanding of digital verification and ID validation systems used in customer onboarding. Proficiency in digital payment technologies, such as mobile wallets and online payments. Ability to handle and assist with digital banking queries. You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. Every role, in every team is working towards supporting the financial wellbeing of our million+ customers. Our team members' wellbeing is a top priority and we offer a range of benefits and support resources to create a healthy work-life balance. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities across Suncorp Bank and the many divisions within the ANZ Group. Suncorp Bank is committed to creating a workplace where people from all backgrounds can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. To find out more about working at Suncorp Bank and the ANZ Group, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 86174. Job Posting End Date #J-18808-Ljbffr