Sales Advisor- FT (Floor Manager Expression of Interest)

Job Description

Job Description Are you passionate about the fashion industry and eager to kickstart your career? We’re looking for enthusiastic individuals to join our team! If you are successful in being selected for this role, you will be offered a contract as a Sales Advisor and enrolled in a training program. This program is designed to prepare you for a Floor Manager role and offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment. Please note that progression to a Floor Manager role is based on role vacancy and your suitability at the end of the program. You should also be open to working across all three of our Melbourne stores, with a willingness to travel as needed based on business requirements. What you will learn: Comprehensive Training and Development Program Customer Service Excellence Store Operations Business Acumen People Management and Leadership As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. Qualifications Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations Proactive; you use your initiative to provide customers with a memorable shopping experience Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed You listen to and show interest in others’ ideas and opinions You’re honest and genuine in your approach You are interested in fashion and trends You are communicative, positive, and open-minded You’re willing to learn and adapt You’re collaborative, inclusive, and supportive of others Additional Information This is a full-time position with a contract of 38 hours a week. Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. In addition to this, store-based colleagues also receive: Uniform Allowance Annual Leave Birthday Leave Medical and Dental Benefits Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible, and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. COS COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. #J-18808-Ljbffr