Sales Consultant - Retail

Job Description

Description About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand that combines traditional craftsmanship with modern technology. We prioritise sustainability, using 100% carbon-neutral lab-grown diamonds and supporting global environmental initiatives. Our focus on exceptional customer experiences and building lasting relationships sets us apart, helping clients make confident, informed decisions. About the position: Since first opening our showroom in Sydney last year, we've been thrilled by the amazing response! As a sales consultant, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful new showroom in the Sydney CBD. If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you! Key Responsibilities include: Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction; Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives; Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas; Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required. What are we seeking? Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry; High attention to detail and commitment to providing exceptional client experiences; Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes; Ability to work effectively as part of a team to achieve common goals; The right to work in Australia; Capacity to work on a Tuesday - Saturday roster consistently. What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members a range of benefits including: A supportive and collaborative work environment; An Employee Assistance Program for you and a family member to utilise; Generous staff and family/friend discounts; Team events and initiatives included as part of our wellbeing program; Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; The opportunity to join a growing company with a global presence - you really can take your career anywhere! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch. #J-18808-Ljbffr