Sales & Customer Service Management Virtual Experience

Job Description

Throughout this virtual experience, you will uncover the desired skills, attributes and value in becoming a customer success superstar! Opportunity details Opportunity Type: Virtual Experience Accepting International Applications: No Qualifications Accepted Accounting Commerce Finance Business Business Administration International Business Management Project Management Event Management Economics Human Resources Hospitality Management Tourism Marketing & Advertising Public Relations Transport, Logistics & Procurement Communication Fashion Design Film & TV Fine Arts Graphic Design & Visual Arts Creative Writing Journalism Music & Performing Arts Photography Creative Arts (all other) Air Traffic Control Aircraft Maintenance Engineering Aircraft Operation & Aviation Chemical Engineering Civil Engineering & Construction Communications Engineering Electrical & Electronic Engineering Environmental Engineering Fire & Safety Engineering Geomatic Engineering Manufacturing Engineering Mathematics & Statistics Mechanical Engineering Renewable Energy Engineering Robotics & Mechatronics Engineering Engineering & Mathematics (all other) Beauty Therapy Anthropology & Geography Classics Criminology International Studies Philosophy Theology & Comparative Religion Humanities (all other) Social Science (all other) Liberal Arts Bioinformatics Computer Graphics & Animation Computer Science (all other) Computer Systems and Networks Cyber Security Data Science Programming & Software Engineering Video Game Development Design & User Experience Justice & Law Enforcement Commercial Law Constitutional Law Criminal Law Family Law International Law Tax Law Legal Studies Audiology & Speech Pathology Biomedical Science Chiropractic & Osteopathy Exercise & Sports Science Health Administration Medicine & Medical Science Naturopathy, Acupuncture & Complementary Medicine Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience. At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation. Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems. Why should you do this? This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete. This Virtual Experience Program is free for all students. When you complete the Virtual Experience Program, you’ll earn a digital badge and certificate you can share on LinkedIn and include on your resume. Throughout the program, you’ll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews. What skills will I gain? Consulting – Thinking Outside the BoxCustomer Service Management – Delivering on our Promise What you will do? Module 1: Customer engagement (30 minutes - 1 hour)In this module, you’ll be required to identify areas of customer need where Fujitsu could assist. Module 2: Market Intelligence (1 - 1.5 hours)Now that we’ve identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation. Module 3: Communication and creating buy-in (1 - 2 hours)To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders. Module 4: Thinking outside of the box (1 - 2 hours)We’ve received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service. Once we’ve won a contract, it’s important we evaluate our performance against the SLAs and suggest areas for improvement. Ready to get started? Click Register to begin. Hiring criteria You should have or be completing the following to apply for this opportunity. The opportunity is available to applicants in any of the following categories: Australia Australian Permanent Resident International Student/Graduate Visa Australian Work Visa (All Other) Visa Sponsorship Included Graduate Success Stories The Fujitsu Graduate program has helped me greatly in developing my career and also personally in terms of my own confidence in my abilities to perform and learn. You get a load of opportunities to meet different people, and a lot of them adopt a really helpful approach to aiding your learning or giving you opportunities to try something new when they learn you are a Graduate. #J-18808-Ljbffr