Sales & Guest Experience Manager

Job Description

Great team environment Fast growing Hunter Valley Wine & Accommodation brand Flexible working conditions available Location: Hunter Valley/Newcastle Who we are Molly Morgan Wines is a boutique, single-vineyard winery in Lovedale, Hunter Valley, set on 60 scenic acres with breathtaking views of the Broken Back Mountain range. With 12 acres under vine, we focus on crafting exceptional Shiraz, Chardonnay, Semillon and Sparkling while offering a personal, traditional approach to wine tasting at our cellar door. Our three luxury vineyard villas provide guests with a premium stay, creating a complete wine and hospitality experience. As we continue to grow, we’re looking for a passionate team member to help elevate guest experiences, drive wine sales and build lasting connections. Why you’ll thrive here Our team pride ourselves on our commitment to excellence, innovation, and community engagement and we're passionate about sharing our exceptional wines and memorable experiences with our discerning clientele. Our team is fully established and capable, with fun and supportive members in marketing, finance, HR, and admin. Why join our team? Work with an exceptional team: Collaborate with and learn from a multi-faceted team with diverse skills, experiences, and strengths. Flexible workplace: We offer a range of flexible work arrangements, part-time employment options and flexible start and finish times. Build influential relationships: Develop connections with prominent industry leaders across wine, hospitality, accommodation, retail and beyond. Continuous Improvement Approach: We are consistently identifying opportunities to grow and develop the skills of our team and refining and improving our internal processes. We are open to offering the role as full-time or part-time; however, a minimum of 30 hours per week is required to maximise collaboration, customer relations, and ongoing development. The role includes working every second Saturday, spent either at the cellar door or at events. Additionally, there may be times when you’ll need to work outside regular hours for mid-week events. Reasonable travel may also be required, which will be reimbursed. How you’ll make a difference Molly Morgan Wines is looking for a dynamic and enthusiastic Sales & Guest Experience Manager to join our team. Reporting to the Head of Marketing & Customer Experience, you will be responsible for: Accommodation & guest experience: Managing the full guest journey, from booking to departure, to ensure exceptional stays. Handling special requests, coordinating with cleaning and maintenance teams, and curating personalised experiences. Wine Club membership: Fostering the membership experience by engaging with members, ensuring they feel valued, and delivering personalised touchpoints and exclusive offers. Sales & cellar door management: Driving wine sales through the cellar door and developing strategies to increase accommodation bookings, while building trusted relationships to enhance the overall experience. Local partnerships & brand growth: Acting as our "boots on the ground" to develop partnerships with local businesses and tourism operators, strengthening Molly Morgan Wines' presence in the Hunter Valley and surrounds. Events: Planning, coordinating, and executing events, ensuring seamless operations from start to finish. Identifying and securing new event opportunities for Molly Morgan Wines to participate in and enhancing brand visibility. What you’ll contribute Customer Experience Excellence: Strong skills and experience in customer service and guest engagement. Tech-Savvy: Proficient in using property management software and other relevant technology. Team Player: Work in alignment with our values and respect the roles we all play. Relationship Builder: Ability to build and maintain strong relationships with local service providers and hospitality operators. Communication: Proven skills in both written and verbal communication. Flexible and Adaptable: Comfortable working part-time on-site and managing various responsibilities across multiple locations. Sales-Oriented: Proven track record in driving sales and achieving targets. To apply, please submit your resume and cover letter. For a confidential discussion, please call our Head of Marketing and Customer Experience Oliva Groth on (02) 4911 9160. Applications close Wednesday 26 March at 12pm. Molly Morgan Wines acknowledges the traditional custodians of the land on which we live and work and pay our respect to the Elders both past and present. We extend this respect to all Aboriginal and Torres Strait Islander peoples. #J-18808-Ljbffr