Sales (Inbound) and Client Admissions Coordinator

Job Description

Sales (Inbound) and Client Admissions Coordinator EnableU is an Australian company based in Sydney and Melbourne that provides daily supports and clinical supports to people with disabilities and seniors at their home. The services they receive include personal care, allied health therapy, nursing care and more. These services are delivered by professionally qualified support workers, registered nurses and therapists such as a physiotherapist and occupational therapist. You can find out more information about the organisation here Location : Remote Type : Part time – 15-20 hours a week. 3 hours a day Monday to Friday (This can be flexible). Hours may increase or move to a full-time capacity for the right candidate in 3 months. Your Role : You will be joining our team in the Intake division. An Intake Officer plays a key role as the first point of contact answering the phone for any individuals or families reaching out to EnableU for the first time. First Point of Contact - Answer incoming calls. Stay patient, empathetic, calm and professional. Gathering Information – Listen attentively to each call and document detailed call notes. Ask questions in a natural conversation way that capture any missing essential details for each support request. Knowledge of EnableU - Learn about the services we provide, the intricacies of the industry we operate in, disabilities and aged care conditions, and navigate the varying accents of people that are calling. Socially Aware – Spot cues when the caller shows signs of discomfort and act accordingly. Proactiveness - Guide the conversation rather than just passively listening. Know when to take charge of the conversation and when to focus on listening. Follow Up – Every enquiry is an opportunity. Demonstrate initiative, care, persistence and consistency in following up on each enquiry via calls or emails to secure them with our organisation. Admin, Data Entry & Attention to Detail - Accurately document all details from the enquiry including details from the first call, follow up calls and emails. Perform data entry tasks quickly and with minimal errors. Coordinating with other teams – Work closely and liaise with other divisions such as the HR team and the Service team. Juggling multiple tasks – Manage multiple tasks effectively and communicate with the team regarding capacity and prioritization. Make Decisions – Make informed decisions with incomplete information to maintain workflow. Key Traits and Requirements : Able to work independently with minimal supervision Able to make decisions and problem solve with limited information Highly organised Fluent in English (Speaking, writing, reading and listening, especially the Australian Accent) Comfortable with speaking on the phone, with a reassuring presence Able to accommodate starting work at 10am Sydney time Bonus if you have experience in the health care industry How do your skills match this job? Your application will include the following questions: What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as an Admissions Coordinator? Which of the following languages are you fluent in? How would you rate your English language skills? How much notice are you required to give your current employer? How many years' experience do you have as a customer service representative? #J-18808-Ljbffr