Sales Merchant Representative - Australia

Job Description

Melbourne Groupon is a marketplace where customers discover new experiences and services every day and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. Merchant Consultant Representative you'll focus on full cycle management across a large portfolio of merchant accounts in Australia. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for a large portfolio of existing merchants at Groupon. You’ll spend time on the following: Provide inbound support to merchants by resolving campaign or account issues. Nurture and grow existing merchant relationships, including re-engaging former merchants through cold calling. Develop familiarity with merchants' businesses and industries, including their products/services, consumer demographics, and revenue drivers. Facilitate revenue growth by optimizing and improving deals. Consistently achieve or exceed sales targets and maintain high merchant satisfaction. Conduct market research to identify new opportunities for merchant deals and communicate insights to merchants. Develop and execute communications to educate and promote growth opportunities within your merchant portfolio. Utilize knowledge of deal structure and strategy to achieve desired outcomes for both Groupon and merchants. We’re excited about you if you have: Experience upselling and reselling over the phone and cold calling. Experience developing a large portfolio of accounts. 1+ years of success in a sales environment. Customer service, analytical, and problem-solving skills. You pay attention to detail and have a proven ability to multitask. You have solid decision-making skills, customer-focused instincts, and sound judgment. You are well-organized and are able to prioritize tasks to work quickly and efficiently. You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on. You have strong negotiation and relationship-building skills, with a high degree of integrity and patience. You have excellent written and oral communications skills. Salesforce or other CRM experience is a plus. Working Conditions: Ideal location is Melbourne. Occasional travel may be required. Groupon ’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. Apply for this job * indicates a required field #J-18808-Ljbffr