Sales Sales Support Team Leader - CT&I

Job Description

As a Team Leader you will assist the Sales Support Manager in overseeing the operations of the Sales Support Team. Sales Support provides first line internal support to DLL’s extensive Vendor and Dealer channels. In your role as Team Leader, you will provide operational and functional guidance to the overall CT&I team. You will be an escalation point for account managers and Business Partners. In your role, you will assist the Sales Support Manager in managing relationships and expectations with the account managers, operations team leaders, and other departments. As a Team Leader, it is required that you serve as technical support to other Sales Support Specialist members. The role reports to the Sales Support Manager. Day to day Manage the team to provide clear ownership of the new business pipeline, from quote to settlement, guaranteeing productivity, accuracy, and speed. Monitor and manage daily activities of the team and delegate tasks accordingly to ensure all resources are being used effectively and SLAs are met, managing resource levels during peak periods and communicating any delays in turnaround. Ensure excellent customer service is provided to all internal and external stakeholders in both verbal and written communication. Provide support and guidance to team members on complex transactions. Responsible for daily statistics and KPI reporting. Proactively liaise with Customers, Business Partners, and Account Managers regarding pending deals. Communicate closely with DLL Legal, Risk, Finance, and Asset Management teams, when required. Ensure strict compliance with company policies and procedures, including completion of all training requirements, and timely follow-up on delegated action items. Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service. Accountable for the team achieving daily, weekly, and monthly KPIs and SLAs. Provide support and assistance to the team where required and resolve escalated issues. Audit review and follow-up on deficient transactions. Coach and guide business support specialists from a technical and can-do attitude perspective. Support the Sales Support Manager on daily team task management and assignment. Your profile Prior experience as a team leader or able to demonstrate being seen as a go-to person by peers. 3 years experience in sales support and operations within a leasing/finance organization. High level understanding of documentation, equipment finance products, credit risks, and compliance policies. Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures and provide guidance to team members on such matters. Strong attention to detail and a high level of accuracy and compliance. Good level of understanding of credit risk. Ability to suggest improvements to systems and processes. Ability to effectively share knowledge and develop team skills. Identify and resolve problems before they impact DLL, customers, dealers, and/or vendors. Show initiative and be energetic & enthusiastic. Ability to take initiative and responsibility. Be highly motivated to exceed internal and external customer expectations. An ability to quickly adapt to new systems and environments. Ability to multi-task and manage a high level of varying requirements. Ability to prioritize tasks and work autonomously with minimal supervision. Maintain a close partnership with sales teams to deliver operational capabilities in support of new business volumes. Ability to deliver exceptional customer service. Effective interpersonal skills. Excellent planning & organizational skills. Excellent problem-solving skills. Strong attention to detail. Ability to work in a very fast-paced environment. Knowledge of workflow management and applications. DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Good to know The selection process may involve an assessment. Applications via email will not be reviewed. Please apply online via our career website. DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. #J-18808-Ljbffr