Customer Experience (CX) Manager
Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products... more info
Sales and Customer Experience Manager
Salary:
80.00 - 100.00
Posted:
25-01-2025
Category:
Customer Service
Sunshine Coast Regional,
Job Description
About Us Founded in 2013, LOUISE JEAN has been a leading name in the bridal jewellery industry for over 11 years, celebrated for our timeless designs and exceptional craftsmanship. Joining our team means being part of a brand that values quality, creativity, and innovation, and has a strong reputation for excellence. Location In the heart of Peregian Beach Village, Sunshine Coast. Only meters from the beach. Role Purpose We are seeking an experienced and dynamic leader to drive the performance of our jewellery sales team and Noosa Flagship store operations. In this role, you will inspire, motivate, and lead a team focused on delivering exceptional customer experiences, growing revenue, and fostering lasting client relationships. You will also play a key role in identifying new opportunities to elevate customer engagement and achieve business growth. Responsibilities Lead and mentor our Jewellery Consultants and Flagship Manager, providing guidance and support to help them achieve (and exceed) sales targets. Establish a high-performance culture focused on collaboration, innovation, and customer satisfaction. Design and deliver targeted training programs to enhance team skills and drive performance. Develop and implement KPIs for sales performance and customer service. Analyse sales data to identify trends and opportunities for growth. Drive initiatives to maximise lead conversion and close high-value sales across all channels, in-person and online. Create and execute strategies to optimise the customer journey, from initial inquiry through to post-purchase care, balancing customer experience with sales results. Build lasting relationships with clients. Develop and implement customer engagement programs and events to attract and retain a loyal clientele. Collaborate with the Flagship Manager to optimise in-store performance and ensure the sales experience aligns with our luxury brand values. Explore and implement new customer engagement and acquisition opportunities. Provide data-driven insights to support broader business strategies and enhance market positioning. Qualifications Proven experience in a sales-focused or account management role. Experience in luxury goods or fine jewellery is not essential, but highly regarded. Strong leadership skills with the ability to inspire and motivate teams. Excellent communication and interpersonal abilities. Analytical mindset with a track record of achieving KPIs and driving revenue growth. Creative problem-solving skills with a customer-first mentality. Experience in sales generation and managing the achievement of sales results. Experience in organising events is a plus. Flexibility to work in various roles based on business needs. Seniority Level Mid-Senior level Employment Type Full-time Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 25-01-2025
Category: Customer Service
Sunshine Coast Regional,
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