Scheduling Manager and Coordinator

Job Description

Scheduling Manager and Coordinator - Poolwerx Camberwell Location: Victoria Type: Full-Time Field: Retail & Service Application Deadline: January 31st, 2025 About the company More than ‘just’ pools: We are all about the pools. But it’s so much more than that. It’s also the problems you’ll get to solve and the improvements you’ll make, day in, day out. It’s the science in our work and the excellence in our approach. And most importantly, it’s the local communities you’ll serve, making memories to last a lifetime. More than ‘just’ a company: We’re proud of our growth and all we’ve achieved. But we’re more than a great company and brand - we’re also a great team. We’re leading our industry and achieving so much every day. You’ll love how it feels to win here. We’re never smug or complacent. Come help us battle for better and stay ahead of the pack. What we do isn’t easy. So, culture and camaraderie really matter. We take our work seriously, but not ourselves. About the role We are looking for a dynamic and experienced individual to manage our business operations and lead our team to deliver exceptional service to our clients. In this role, you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role. As our Scheduling Manager, here’s what you’ll achieve: Schedule & organize jobs, manage schedules, and coordinate business operations. You’ll create schedule timelines, assign duties, and manage swimming pool technicians' daily & weekly job schedules. Coordinate the repair of client equipment promptly and within the service standards. Offer comprehensive operational support to technicians in the field, ensuring they have the resources, equipment, and assistance needed to meet their daily tasks and succeed. Coordinate the service team, providing continuous support and guidance. In conjunction with the Service Manager, coordinate mobile teams' training requirements. Identify system, process, and workflow opportunities and implement changes to minimize the percentage of service tasks not completed. Review internal task notes/photos and recommendations made by Technicians and prepare and email client quotes daily. Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution. Maintain a solid working knowledge of industry regulations and legislation, ensuring the company’s policies are adhered to. Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs. Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence. Communicate with customers professionally and courteously to address any queries. Procure equipment and chemicals required for technician use, ensuring timely availability. Cultivate and manage relationships with suppliers to ensure smooth operations. Coordinate with team members and customers to communicate changes effectively. And finally, together with the whole team, you’ll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools. #J-18808-Ljbffr