School Community Liaison Officer

Job Description

Education (Organisation site)North Coast Region - Early Childhood and State Schools Division We are actively seeking a School Community Liaison Officer. As the School Community Liaison Officer, you will provide quality advice and assistance to parents, carers, and other members of the school community across the region, requiring this role to be the first point of contact for parents, carers, and other community members wishing to enquire about departmental policy and guidelines. Take an active role in assisting community members to resolve their concerns and complaints by providing a conduit between the parents, carers, and other community members and school personnel. The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle. About the Role: Responsibilities include, but are not limited to: Listen and understand using empathy and compassion, to initial telephone contact with parents, carers, and other community members regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome. Provide advice to parents, carers, and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policies and guidelines. Liaise between the parents, carers, and other community members and the school to achieve a suitable outcome and resolution of relevant issues. Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members, and school personnel. Monitor progress and maintain accurate records of paperwork associated with parents, carers, and other community members' contact with schools ensuring appropriate finalisation of record-keeping processes. Please refer to the attached role description for any mandatory requirements for this position. How to Apply: Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and A 2-page response to the How you will be Assessed section of the attached role description. We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment, an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions. Documents Before applying for this vacancy please ensure you read the documents below. We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process. #J-18808-Ljbffr