School Relationship Manager

Job Description

We have a great opportunity for a highly organised and friendly collaborator to facilitate World Challenge programs for partner schools! About World Challenge Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief that character and perspective are developed through real-world experiences. Working in partnership with schools, World Challenge facilitates powerful, student-led expeditions across the world, providing opportunities for young people to develop crucial life skills, such as leadership, resilience and self-belief. World Challenge is part of Experience Education, a division of the Travelopia group, one of the world’s leading specialist travel groups. What you will be doing Our School Relationship Managers create powerful relationships with our schools to ensure teachers are supported throughout the build-up to their trip departure, delivering our online Discovery Meetings to students, and our Pre-Departure Updates to parents, and supporting our teams out on trips. This ensures that a seamless level of support is provided from the point a team forms, to their return home at the end of their trip. Some of the key day-to-day responsibilities will include: Demonstrating genuine commitment to delivering excellent and personal service to the schools in your portfolio, building relationships with teachers that generate loyalty and repeat bookings, and identifying when the business relationship may be under threat Building strong rapport with school leaders to achieve objectives Advocating for the school internally, collaborating effectively with the wider team to ensure school satisfaction is high Remotely delivering Discovery Meetings to students and Pre-Departure Updates to parents ensuring these meetings are delivered within set deadlines and maintaining high quality Communicating by phone and email with teachers, answering any queries they have before departure Processing tasks for the smooth running of trips to guarantee schools are prepared and all necessary information is collected before departure Providing operational and customer support for teams travelling in our peak season, by managing incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy their trip Acting as a point of contact for School Leader feedback, resolving issues in collaboration with Regional Development Managers, teachers, parents, and internal teams Ensuring high response rates for School Leader Post Expedition Questionnaires and maintaining a high overall customer satisfaction level for the trip Driving forward new and existing workflow initiatives to ensure team success Seeking opportunities for learning and growth What we are looking for A highly organised and friendly collaborator to facilitate World Challenge programs for partner schools. Our ideal candidate will have an interest in travel and adventure, an enthusiasm to learn and a commitment to high performance. If you’ve got these skills, we’d love to hear from you. We have also summarised below some key skills that would make you a good match. Experience in an account or relationship management role - or currently working within Education and understands what goes into a school trip / has a passion for adventure travel Excellent communication skills, with a friendly and professional manner and ability to build great relationships Great organisation skills with the ability to prioritise tasks effectively Confidence to run online presentations and meetings with parents, students, and teachers Initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service Drive and motivation to constantly ask if there is a better way and to initiate and manage change if there is Passion for travel and student development Some of the benefits Optional hybrid working pattern between our office and your home Opportunities to travel overseas as a member of an expedition team and/or on familiarisation trips 20 days of annual leave plus public holidays, 2 charity days per year and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service Global recognition and reward programme Access to extensive online learning resources and an allotted personal growth hour each week In-house and externally accredited training opportunities Regular social events Various employee discounts and offers, including discounted trips with other brands and reduced-price kit for your next adventure We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. #J-18808-Ljbffr