Security Operation Program Manager - Sydney, Melbourne, Canberra

Job Description

Security Operation Program Manager - Sydney, Melbourne, Canberra Would you like to help us make our world a safer place? Right now somewhere around the world, someone’s most important assets are being monitored and protected by our Securitas Team. From maintaining a safe environment in supermarkets or monitoring alarms, through to protecting small business and construction projects, our Security Officers play an integral role in making people feel safe. If you are passionate about safety, customer service, securing people, property and assets, working with systems, talking on the phone, and working with a diverse team we encourage you to apply. About the Business Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370,000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity , Vigilance , and Helpfulness. SUMMARY The Asia-Pacific Security Operations Program Manager’s role is to undertake the essential business activities that enhance and augment the security operations team’s effectiveness to do their daily tasks. The SOPM will assist Datacenter Physical Security operations with supporting daily rhythm of business compliance related activities, as well as support the team through information management and analytics associated with the conduct of the security operations. The SOPM will assist in ensuring datacenter personnel and subcontractors maintain their security compliance and provide support for sound Operations Security (OPSEC) practices in the region. ESSENTIAL FUNCTIONS Compliance Support Act as the primary interim approver of Australia and New Zealand (ANZ) datacenter access tool (DCAT) tickets to support ANZ access control requirements. Administer and facilitate records administration in a database-like application to ensure compliance with regulatory and organisational standards. Support the facilitation and coordination of security-cleared escorts, administering and communicating requests between internal and external stakeholders. Liaise with internal departments to support records administration activities for security-clearance holders. Support administration of New Zealand Ministry of Justice checks to ensure compliance with New Zealand personnel vetting requirements. Consistent maintenance of compliance documentation and adherence to standardized procedures in preparation for audits. Information Management and Analytics Support Collate, analyse and present on quantitative metrics associated with APAC-wide datacenter access control, escort utilisation, datacenter traffic analysis, and other data driven security operations projects. Support periodical review and standardization of operational documents such as site startup/checkpoint implementation decks. Implementation of indicators, tracking tools, scorecards and reporting methods to enhance security team effectiveness and performance. Support data-led development of security awareness and education materials to enable regular content publication to the DCPS Security Operations feeds and develop key data-driven briefings to enhance stakeholder buy-in and education. EDUCATION/EXPERIENCE At least 2 years’ working experience in a compliance and/or security program management role or demonstrated transferable skills from a related field. At least 2 years’ experience in data analytics and/or intelligence analysis. Full proficiency in Microsoft Office suite for business. Excellent working knowledge of database and information management. Bachelor's degree in a security or management related discipline; OR an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Completion of AGSVA Security Officer course within the last 12 months. PREFERRED Datacenter experience or similar experience with critical infrastructure/government environment access control and compliance. Exposure to regulatory and industry compliance frameworks and audits. SPECIAL REQUIREMENTS Must be willing to participate in the Company’s pre-employment screening process, including drug screen, background check, and currently hold an AGSVA NV-1 security clearance. Have a current passport or be able to obtain one. Able to travel (international or domestic, as required) approximately 10% of the time, occasionally with limited notice. Able to work evening or weekend hours when required, such as during an emergency or high-priority event. COMPETENCIES Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills. Ability to communicate clearly and concisely, while also sharing technical concepts effectively to a varied audience. Effectively support service delivery and development. Passion for improving customer experience and desire to build strong cross-group collaboration. Ability to adapt and thrive in a high-stakes and detail-oriented environment requiring excellent time management and professionalism. Excellent organisational skills and attention to detail. Ability to exercise independent judgement and decision-making skills. Comfortable presenting information to large audiences both online and in person. Ability to establish and maintain working relationships with a wide variety of people including colleagues, clients(s) and representatives of other agencies at all levels and across diverse cultures. Demonstrate professional conduct in highly sensitive or volatile situations; maintain confidentiality when handling sensitive information. BENEFITS Work on a prestigious multinational client account. Competitive compensation package on offer. Ongoing training, learning and development. Excellent career development opportunities - we value promoting from within! Supportive and collaborative team culture. Be part of a rare and exciting opportunity in a fast-paced industry with enormous growth potential. #J-18808-Ljbffr