Senior Account Manager (Creative Marketing Agency)

Job Description

Create Work You’re Proud Of. Build Relationships That Matter. Marketing Your Brand has an opportunity for a talented Senior Account Manager to join our team on a full-time basis and be the key connection between our clients and creative teams . This is a client-first role where your expertise in strategic marketing, project management, and relationship building will help deliver exceptional results for our clients and our agency. If you love strategising and delivering high-quality brand & website projects, this role is for you.YOUR ROLE As our Senior Account Manager , you will: Translate client visions into tailored strategies, brand identities, and website designs that deliver results. Act as the main point of contact, managing client relationships and portfolios to ensure long-term success. Oversee multiple client accounts, ensuring projects exceed expectations and are delivered on time and within budget. Develop and present strategic plans, identifying upsell opportunities to support client growth. Handle sales, quoting, scoping, briefing and QA processes with clear communication and alignment to goals. Monitor project progress and manage budgets to ensure seamless delivery. Lead project execution across digital, print, and social platforms, maintaining high-quality standards. Collaborate with creative teams to produce impactful brands, websites, and campaigns. Manage client feedback with professionalism and a solution-driven approach. Advocate for MYB’s brand-first philosophy, ensuring excellence in strategy and outcomes. WHO YOU ARE You’re an experienced and driven account manager with a passion for building relationships and delivering results . You have: 5+ years experience in account management, marketing, or project management (agency experience preferred). Strong knowledge of brand strategy, digital marketing, and campaign management . Exceptional communication and relationship-building skills . Must have experience in digital marketing, creative and website production. Keen attention to finer details & up-to-date industry knowledge. The ability to manage multiple projects with competing deadlines. Proficiency with general account management tasks (quoting, scoping, briefing & tasking). Experience working with creative teams to bring ideas to life. Efficient in working in fast-paced environments , keeping accountable and your budgets on track. A problem-solving mindset and the confidence to guide clients and teams to success. Proven track record of growing client accounts and identifying new opportunities. Exceptional written and verbal communication skills. Bonus: Experience with Google Ads, Meta, and SEO tools is a plus! WHO WE ARE? We are an award-winning boutique brand & website agency , with an authentic, genuine and innovative team. As a people-first, purpose-driven agency, every project is approached with care, strategy, and a commitment to excellence. Backed by a 99% client retention rate, we create brands and websites our clients love (and keep coming back) . We’re in our growth phase and relish the opportunity to help support people in business. We reward long-term commitment and are looking for the perfect-fit team member to join our tight-knit boutique team. WHY YOU WANT TO JOIN US! Spacious Burleigh Heads office with parking & cafes nearby. Birthday leave – Take a day off on us! Quarterly team events – Plus an epic Christmas party. Supportive & tight-knit team – We love what we do, and we genuinely care. Great variety of projects and scope, you will never be bored. Training budget to grow your knowledge & skills. Supportive & wonderful team of colleagues. ‘Feel good’ agency with human centred clients. Doggy visitors allowed. APPLY If this role sounds like you, we’d love to chat! Show us what makes you stand out – Don't be shy. Surprise us with your past client experience, show us something that whispers, "I’m the one!" Let's see what you've got! Apply Now or email your resume to with a link to your resume or creative portfolio to showcase the skills that make you stand out from the crowd. We look forward to welcoming you!Remote applicants or those without agency experience will not be considered. #J-18808-Ljbffr