Senior Administration and System Support Officer

Job Description

Senior Administration and System Support Officer Melbourne, VIC, Australia Job Description Salary $78K to $89K per annum + 11.5% Superannuation Full Time Based at our Nunawading Office At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on: Excellent Customer Experience and Service Delivery Great Organisational Culture Innovation and Continuous Improvement Good Governance and Integrity The role: As a Senior Administration and System Support Officer in our Environmental Health Unit, you’ll play a vital part in delivering health protection programs—covering food safety, infectious disease surveillance, immunisation, environmental protection, and tobacco control. This is your chance to lead and support a small administration team, oversee and coordinate daily operations, and ensure top-quality outcomes. You will: Manage registration processes, including applications, renewals, and data integrity. Coordinate and support immunisation programs for public clinics, schools, and workplaces. Oversee and support administration staff, assigning tasks and assisting with workload priorities. Collect and analyse statistical data to inform program planning and continuous improvements. Review and develop administrative policies, procedures, and standards to ensure quality and efficiency. Working with us, you’ll gain hands-on experience in large-scale data management, quality assurance frameworks, and customer-focused service delivery—enhancing your leadership and problem-solving skills in a supportive team environment. What You Bring: You’re someone who thrives on organisation, collaboration, and problem-solving. You’re ready to bring your administrative expertise to a setting where every detail matters and customer service is paramount. Specifically, you’ll bring: Strong Organisational Skills: You excel at juggling priorities and ensuring seamless management of registration processes, from applications and renewals to maintaining data integrity. Program Coordination Aptitude: You’re confident working with multiple stakeholders, scheduling events, and handling logistics—perfect for overseeing immunisation programs in schools, workplaces, and public clinics. Detail-Oriented & Tech-Savvy: You manage high-volume data accurately, maintain data integrity, and adapt quickly to new systems or digital tools. Customer Focus & Continuous Improvement: You deliver excellent service, adapt your communication to diverse audiences, and consistently seek ways to refine processes for better outcomes. Collaborative & Leadership Potential: You work well in a team, offering guidance where needed. Whether you’ve mentored newcomers or stepped in for a supervisor, you’re eager to further develop into a confident people leader. Whether you’ve gained these capabilities in a similar role or from a different environment, your ability to adapt, lead (or grow into leading), and deliver exceptional administrative support will make you successful in this position. We encourage you to apply if you’re ready to bring your unique skill set to our dedicated Environmental Health team. In return, we will offer: The ability to make a difference: Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community. Great working conditions: A professional environment, friendly and supportive teams and a flexibility program that promotes employee work-life balance. An extensive Health and Wellbeing offering: Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges). Career opportunities: Engaging work and the opportunity to apply your skills and experience. Transformation: We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement. Reward & Recognition: Extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs. Further Information: We welcome your application, which should include a CV that clearly demonstrates alignment with the capabilities listed in What You Bring , as well as the key selection criteria in the position description. You’re also encouraged to include a brief (one-page) cover letter if you’d like to highlight any additional experience or strengths that aren’t captured in your CV. Further information is available from Louis Papageorgiou, Coordinator Environmental Health on 9262 6445. Come and join the transformation! City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments. #J-18808-Ljbffr