Senior Analyst, Account Management

Job Description

Senior Analyst, Account Management Senior Analyst, Account Management Apply locations: Singapore, Melbourne, Australia Time type: Full time Posted on: Posted Yesterday Job requisition id: R-236476 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Dynamic Yield is on the lookout for an experienced Senior Analyst, Account Management to take charge of our Enterprise clients, develop and nurture deep stakeholder relations, and to be a bridge between the wants/needs of the client and the dynamic environment you’ll be working at. This role requires someone with strong commercial acumen, a proven track record of sealing business deals from beginning to end, and the ability to exude trust and professionalism. Account Managers are a critical component of success for Dynamic Yield. As a pivotal role of our Customer Success team, this role is all about people, relationships, and having a meta-awareness of the wants and needs of our clients. We foresee these relationships growing from mutual business arrangements to true partnerships with our clients. As the needs of our clients expand, the Account Director anticipates their growth, offering suggestions, and growing as a critical part of our customers’ success. The Task-at-Hand: Primarily own the negotiation and closing of renewal and up/cross-sell in APAC client base (Mostly Singapore, Australia, NZ). Establish and maintain strong business relationships with clients' key stakeholders. Serve as the main point of contact for decision makers’ issues with their accounts and contracts. Work closely with customer success managers, engineers, and product owners to ensure successful implementation of the solutions and massive ROI for clients. Analyze customers’ business including business models, key performance metrics, high-level technical architectures to build strategic account plans. Consult with clients towards more efficient adaptation, usage of product functionalities, best practices, and resource planning to achieve a high degree of customer satisfaction. Optimal Skills for Success: Relevant account management, sales, and/or management consulting experience in a digital environment preferably with at least 4 years of experience. Fluency in the digital marketing space. Understanding of the commercial aspects of the Software-as-a-Service (SaaS) business. Excellent client-facing and interpersonal skills. A knack for building and nurturing VP and C-level relationships at Enterprise accounts. Excellent presentation skills and the ability to distill complex marketing concepts into simple terms. A high degree of intellectual curiosity. The ability to work and thrive in a fast-paced environment. A proven track record of owning and growing commercial account relationships, including renewing business. Fluency in English; any other language will be advantageous. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr