Senior Analyst - Claims Advisory

Job Description

Company: Marsh Senior Analyst – Claims Advisory We are seeking a talented individual to join our Faith and Education Claims team at Marsh. As a Senior Analyst - Claims Advisory, you will assist customers in managing their claims and understanding the process. You will manage a portfolio of claims to ensure efficient and effective resolution. Our team values collaboration, support, and a commitment to creating a positive work environment where everyone can thrive. Location – Melbourne, 727 Collins Street, Docklands, Melbourne Permanent, full-time position (37.5 hours per week) Hybrid, minimum 3 days per week in office attendance Monday - Friday (8:30am – 5:00pm) Salary $74,000 We will count on you to: Receive, record, and process all incoming insurance claims for assigned areas Assist customers by explaining the features and benefits of various insurance products Process insurance applications, adjustments to insurance cover, standard endorsements, and insurance claims Interpret basic policy coverage and determine if the coverage applies to the claims submitted, escalating issues where needed Set reserves and settle claims in the most cost-effective manner Review and settle problematic and high-profile claims Provide end-to-end management of a claims portfolio with a focus on achieving best outcomes Devise claims strategy based on thorough assessment of claims prospects Monitor ongoing claims administration to ensure efficient and appropriate handling of claims Participate in team projects targeted at constantly improving processes and developing internal relationships Service clients to a high standard Assist in the preparation of reports on a quarterly and ad-hoc basis when required Identify suspicious or potentially fraudulent claims, notifying the supervisor, arranging investigation, and briefing parties if further action is required Provide information and feedback on claims activity and developing trends to enable appropriate actions to be carried out What you need to have: Relevant qualifications in insurance or a related field Strong communication skills, both verbal and written Experience in processing insurance applications and claims Ability to work collaboratively with internal and external stakeholders Experience in Liability and Industrial Special Risks, including Business Interruption claims would be highly regarded What makes you stand out: Previous experience in a customer-facing role within the Faith and/or Education sector Knowledge of insurance products and regulations Demonstrated analytical skills and critical thinking abilities Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being Visa sponsorship for the right candidate possessing the skills, qualifications, and experience. OPENING DATE: 10th February 2025 CLOSING DATE: 10th March 2025 #J-18808-Ljbffr