Senior Assistant Operations Manager

Job Description

Company Description Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French zest and Sofitel luxury. We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality that converges seamlessly, transcending traditional hotel boundaries. We're setting new standards in the Australian hospitality scene and we are seeking talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us! Job Description As our Senior Assistant Banquet Operations Manager , you will proudly assist in managing the day-to-day operations of our department, leading the team in service delivery. Reporting to and being mentored by our supportive Conference and Events Operations Manager, your key responsibilities will include: Guest liaison, supervision of employee preparation and accounts, and managing equipment needs. Support revenue initiatives and maintain cost controls while providing total customer satisfaction with all customer contact. This role is “hands-on,” working as part of a team to provide efficient food and beverage services. Supervise function room set-ups and servicing to ensure client needs are being met according to specifications of function event orders. Ensure adequate equipment based on requirements highlighted on event orders and follow up on queries/concerns received from clients relating to servicing of functions. Provide food and drinks service to customers, maximizing every opportunity to increase sales per person. Supervise and support employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact. Roster staff to meet function needs while managing labour costs. Qualifications Your keys to success include your proven leadership qualities and in-depth knowledge of banquets and events operations - ideally within a similar environment. Your ability to thrive in a fast-paced professional environment and your passion for outstanding customer service will set you apart from the crowd. You will also bring with you excellent communication skills, an aptitude for training, exceptional problem-solving skills, and flexibility to work a rotating roster. You will demonstrate the ability to excel within a luxury brand as we work together to grow your skillset and advance your career. This is our final Food & Beverage leadership role - we are just missing one key ingredient… You ! If this sounds like the right opportunity for you, we invite you to apply and find out about where a career with Sofitel Sydney Wentworth could take you next. Additional Information In addition to joining a fun, collaborative, and fast-paced environment, we offer industry-leading rewards such as: Collaborative and supportive environment. Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners. Progressive leave policies including 10 weeks parental leave. Complimentary dry cleaning & discounted city parking. We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know. Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow! If this sounds like the right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you. Please note that full working rights in Australia are required for this role. #J-18808-Ljbffr