Senior Business Analyst, Disruption Recovery

Job Description

Senior Business Analyst, Disruption Recovery Lead the development of high quality, accurate analysis on customer disruptions initiatives Play a key role in our Disruption Transformation team to define requirements and determine recommendations Permanent, full-time role based at Mascot Head Office Company Description Job Description The Senior Business Analyst , Disruption Recovery will drive the identification of effective solutions, define a comprehensive set of requirements, and collaborate closely with stakeholders to identify opportunities for improvement. You will identify areas for improvement in process, technology, and service delivery across critical Disruption service areas. You will take the lead in gathering and managing requirements, utilizing your analytical expertise to translate complex business scenarios into clear functional and technical specifications. This role requires a cross-functional approach, ensuring successful delivery of projects from inception through to implementation. The ideal candidate will bring strong project delivery experience, a keen eye for detail, and a proven track record in requirements gathering, documentation, change management, and the implementation of system developments. Experience in testing, data analysis, and reporting will also be key to success in this role. What You'll Bring: 4+ years relevant experience in business analysis roles on projects. Transformation programs preferable Tertiary qualifications in Business Management, Project Management or equivalent experience Experience in agile project management methodologies would be preferable. Strong understanding of the project management lifecycle A strong analytical mindset, with ability to grasp complex problems quickly and lead problem solving Ability to manage risk and foresee potential roadblocks in project delivery. A background in business process or digital/technology design Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) Independent, highly motivated and dynamic team member and able to demonstrate effective teamwork and accountability Ability to produce high quality documentation Strategic mindset and ability to communicate vision and priorities Excellent communication skills with high emotional intelligence. The ability to engage with both technical and non-technical stakeholders to help steer product development to positive outcomes Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel: We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan. Be a part of something special and play your part in the Qantas story - apply today! Applications Close: 7th March 2025 #J-18808-Ljbffr