Customer Experience Analyst - 3 months Fixed Term Contract
Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity.... more info
Senior Business and Customer Experience Analyst
Salary:
80.00 - 100.00
Posted:
02-02-2025
Category:
Customer Service
Sydney,
Job Description
Senior Business and Customer Experience Analyst Dynamoney is seeking an experienced full-time Business and Customer Experience Analyst to analyse and improve organisational processes and customer experience methodologies. The role involves working closely with teams to evaluate existing business systems, recommend process enhancements, and implement strategies to optimise customer satisfaction and operational efficiency. Key Responsibilities: Analyse existing organisational systems and workflows to identify inefficiencies and improvement opportunities. Develop and recommend methods, procedures, and controls to enhance operational performance and customer experience. Conduct user research and process analysis to gather insights and identify bottlenecks. Design and document improved workflows, processes, and methodologies. Collaborate with teams to implement process changes and ensure smooth transitions. Monitor the effectiveness of implemented changes and suggest refinements where necessary. Prepare comprehensive reports, including findings, recommendations, and impact assessments. Qualifications and Skills: Bachelor degree in Business, Management, or a related field. Proven experience in business process analysis and improvement. Strong analytical and problem-solving skills. Proficiency in process mapping and documentation. Please send CV to by 17 February, 2025. Seniority level Mid-Senior level Employment type Full-time Job function Research, Analyst, and Information Technology #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 02-02-2025
Category: Customer Service
Sydney,
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