Senior Case Manager, Comcare Business

Job Description

Senior Case Manager, Comcare Business Senior Case Manager, Comcare Business Apply locations: AUS - NSW - Parramatta, AUS - VIC - Melbourne Time Type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: February 1, 2025 (19 days left to apply) Job requisition ID: 332922 Primary Details Location: Parramatta NSW or Melbourne VIC Permanent Full Time Your new role As a Senior Case Manager, you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under Comcare legislation. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved. Your role will include: Provide a range of coordinated high quality case management services for portfolios under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and Comcare Regulatory requirements. Contribute to improvements through proactively managed relationships, measured performance against expectations and contractual requirements, service standards and best practice delivery. Prepare for, and participate in, cyclical events such as audits, claims review meetings, and association meetings. Participate in the broader SRC Licensee Association and Committee meetings, such as Education Days, training events, conferences, etc. Work in a senior capacity supporting day to day operations through mentorship and leadership activities, strategic and operational support. About you You genuinely care about the work you do, delivering an informed, customer-centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time. You will also have: Demonstrated experience in workers compensation case management, within a self-insurance/Comcare environment highly desirable. Developed knowledge of workers compensation legislation, with the SRC Act 1988 highly desirable. Professional experience in a fast-paced, customer-centric environment. A desire to uplift, educate and influence team members and customers. A resilient approach to your work, maintaining a positive and optimistic response to all challenges. About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance. Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks’ gender-equal flexible leave for all new parents, including paid super. The ability to maximise retirement savings through voluntary super contributions and company matching. Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums. Additional leave and support through QBE’s Family Domestic Violence First Responder Network. Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice. 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Gold Employer status for 4 years in a row (2019 - 2022) Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion. Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates. Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads). Family First accredited employer since 2021. Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional Collaboration, Managing Performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management. Application Close Date: 31/01/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr