Senior Claims Service Consultant Liability

Job Description

Melbourne, VIC, AU, 3000 Sydney, NSW, AU, 2000 Brisbane, QLD, AU, 4000 Perth, WA, AU, 6000 Adelaide, SA, AU, 5000 Hobart, TAS, AU, 7000 Darwin, NT, AU, 820 Area of Expertise: Customer Services & Claims Unit: Allianz Australia Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 64030 Senior Claims Service Consultant Liability Claims Service Consultant – Liability | Australia Wide Take ownership of your own portfolio of complex legal liability claims. Become part of a high-performing team that genuinely cares about your wellbeing. Ongoing opportunities for learning, development, and flexible working arrangements. Enjoy the benefits of a highly autonomous quasi-legal role without the billables. About the role As a Claims Service Consultant in our National Liability Claims team, you will be responsible for supporting our customers and ensuring the timely and cost-efficient management of a complex portfolio of legal liability claims. You will gain invaluable technical knowledge and the expertise to take ownership of your portfolio of claims, while seeking the best possible outcome for all stakeholders. Managing a complex portfolio of claims arising from Public and Product Liability policies in a timely and cost-effective manner with a focus on personal injury. Making policy coverage decisions, assessing allegations of negligence to determine liability, and negotiating quantum within a delegated authority. Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships. Continuous communication with internal and external stakeholders to report on claim developments, trends, and potential large losses. Active communication and negotiation with panel solicitors, loss adjusters, and service providers with a view to reaching the best possible outcome for all stakeholders involved. Attending and advocating at Tribunal Hearings, Informal Settlement Conferences, and Mediations under the guidance of senior staff. About You Tertiary qualifications in law and/or experience working in a legal environment is highly desirable but not essential. Customer service experience and the ability to provide support across a range of internal and external stakeholders. Ability to plan, prioritise effectively, organise tasks and manage competing resources and demands. Willingness to be a team player and support our collaborative and supportive culture. Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz. Strong negotiation and conflict resolution skills. A vision of long-term career progression. Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. Adjustment and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. #J-18808-Ljbffr