Senior Claims Specialist – Auto, GL, and Professional Liability

Job Description

Overview Position Title: Senior Multi-Line Claim Specialist - Auto, GL, & Professional Liability Location: Remote (or Hybrid) - Maitland, FL Hours: Monday - Friday, 8:00 AM to 4:30 PM ET Salary Range: $76,500-$98,500 CCMSI is Hiring! We’re looking for an experienced Senior Multi-Line Claim Specialist to join our team. This role is hybrid, reporting to our Maitland, FL office. At CCMSI, we are employee-owned and committed to providing exceptional service. We offer manageable caseloads, extensive career development, and industry-leading benefits. Why Join CCMSI? Work-Life Balance – Enjoy 4 weeks of PTO in your first year + 10 paid holidays Comprehensive Benefits – Medical, Dental, Vision, 401K, ESOP & more Career Growth – Structured training programs with opportunities for advancement Supportive Culture – Work in an environment where your expertise is valued About the Role As a Senior Multi-Line Claim Specialist , you will handle litigated Florida workers’ compensation claims for a dedicated client account from inception to resolution. This role requires 10+ years of WC claim handling experience and a Florida adjuster’s license. We are seeking a Multi-Line Claim Specialist for our hybrid position based in our Maitland, FL office. This role manages a dedicated client account and is responsible for investigating and adjusting a variety of claims, including General Liability, Auto, Property Damage, Professional Liability, and Sexual Abuse/Misconduct Liability. Responsibilities Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws. Establish reserves and/or provide reserve recommendations within established reserve authority levels. Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Negotiate any disputed bills or invoices for resolution. Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority. Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate. Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.) Review and maintain personal diary on claim system. Assess and monitor subrogation claims for resolution. Compute disability rates in accordance with state laws. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process. Provide notices of qualifying claims to excess/reinsurance carriers. Compliance with Corporate Claim Handling Standards and special client handling instructions as established. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent oral and written communication skills. Initiative to set and achieve performance goals. Good analytic and negotiation skills. Ability to cope with job pressures in a constantly changing environment. Knowledge of all lower level claim position responsibilities. Must be detail oriented and a self-starter with strong organizational abilities. Ability to coordinate and prioritize required. Flexibility, accuracy, initiative and the ability to work with minimum supervision. Discretion and confidentiality required. Reliable, predictable attendance within client service hours for the performance of this position. Responsive to internal and external client needs. Ability to clearly communicate verbally and/or in writing both internally and externally. Education and/or Experience 10+ years multi-line claim experience is required. FL Claims experience is required. Experience in multiple jurisdictions regarding litigation matters is required. Bachelor’s Degree is preferred. Computer Skills Proficient with Microsoft Office programs. Certificates, Licenses, Registrations Florida adjusters license is required . AIC, ARM or CPCU Designation preferred . CORE VALUES & PRINCIPLES Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example. CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package, including Medical, Dental, Vision, Prescription Drug, Life, ESOP, 401K, Flexible Spending, and more. Salary Disclaimer: The posted salary range reflects the anticipated base pay for this role. Actual pay will depend on factors such as qualifications, experience, location, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. This range complies with state and local transparency laws. Please discuss any questions about compensation or benefits with our hiring team. #J-18808-Ljbffr