Senior Commercial Manager, Amadeus

Job Description

Business Function: Information Technology Parent Business Function: Digital, IT & Analytics Time Type: Full time Worker Sub-Type: Permanent Company Description About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description The Senior Commercial Manager, Amadeus role is accountable for the successful partnership and delivery of outsourced core airline systems through effective commercial and relationship management with one of our most critical technology suppliers. This role involves partnering with our business across all phases of our customers' journey to deliver fit-for-purpose solutions and services. The services provided by Amadeus are at the heart of Qantas' technology landscape, encompassing core airline systems that are critical to the successful execution of the Qantas business, from the management of q.com to our most critical operational software. This role requires a strong focus on commercial management to ensure that the partnership with Amadeus delivers maximum value and aligns with our strategic objectives. Key responsibilities include: Leading and managing large scale complex outsourced technology contracts. Developing and maintaining strategic relationships with Amadeus and other related key technology suppliers. Driving commercial negotiations and managing contract performance to achieve optimal outcomes. Collaborating with internal stakeholders to align supplier performance with business objectives. Managing supplier governance, including identifying and mitigating risks associated with outsourced technology contracts. Monitoring and reporting on contract performance, ensuring compliance with agreed terms and conditions. Providing strategic insights and recommendations to senior leadership on supplier management and contract optimisation. You’ll have: 8+ years’ experience in Commercial Management, Product Management, and managing large-scale outsourced managed service contracts in a large complex Enterprise environment. Relevant tertiary qualification in Commerce, Legal, Finance, Engineering, or Technology. Expert stakeholder engagement and influencing skills. Strong people leadership capabilities to manage direct reports and influence indirect personnel. Strong communication skills, both written and verbal. Ability to work cross-functionally and align business needs across squads and domains. Ability to solve, or lead the solving of, strategic problems of high complexity on a large scale and across multiple stakeholders and partners. Negotiation and conflict management skills. Business acumen and knowledge, with the ability to describe business context to other IT personnel. Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Applications close on the 22nd of January. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Qualifications Essential Criteria 8+ years experience in commercial management, product management, technology, airline expertise; Relevant tertiary qualification in commerce, legal, finance, engineering or technology; Expert stakeholder engagement, leadership and influencing skills; Strong communication skills, both written and verbal; Able to work cross-functionally and align business needs across squads and domains; Can solve, or lead the solving of, strategic problems of high complexity on a large scale and across multiple stakeholders and partners; Negotiation & conflict management skills; Business acumen & knowledge, and ability to describe business context to other IT personnel; Ability to analyse data, patterns, and trends to provide insights into performance and identify cross squad / domain opportunities; Works across squads/ domains to mitigate the silo effect arising from business processes & technologies that cut across squads & domains. #J-18808-Ljbffr