Senior Coordinator, Student Lifecycle (Service Quality and Reporting)

Job Description

Full Time, Continuing Salary HEW 8 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne City campus, however, may be required to work and/or be based at other campuses of the University or other location. About the Position The Senior Coordinator, Student Lifecycle (Service Quality and Reporting) is entrusted with the critical responsibility of orchestrating comprehensive planning, coordination, data management, and reporting for the essential services provided by the Student Lifecycle team, while also extending vital support to the Delivery Services team. This pivotal role involves a thorough assessment of service demand, vigilant oversight of enquiry channels, and the strategic coordination of staff resources and training to achieve exceptional standards of service delivery. The Senior Coordinator takes the lead in crafting annual and semester-based operational plans and in producing high-quality reports and insightful analyses that reflect service effectiveness. Additionally, this role oversees a team of Senior Services Officers dedicated to driving process improvements, generating impactful data and reports, and designing and executing significant events in collaboration with university teams. Your exceptional background in service design and delivery, coupled with your strong data reporting skills-including expertise in Microsoft Excel and other reporting systems-will undoubtedly make a significant impact in this role. To be successful in this position, you'll have: Excellent communication and stakeholder management skills to interact with a diverse range of individuals, cultures and complex situations, and influence and negotiate solutions with a customer focus. Skills and experience in successfully leading, motivating and managing a team that manage a high volume of queries and issues and foster a strong commitment to high level customer service. Service and operational planning skills across multiple sites and channels, including monitoring and responding to service needs. Effective organisational skills in the planning, development, implementation, operation and review of resources and/or services to achieve a quality environment. Data literacy with the ability to generate high quality reports, evaluate findings and interpret the results. Experience in championing change management and process improvement to deliver new ways of working. High level computer skills with experience using the full Microsoft suite, databases and Customer Relationship Management (CRM) software. Mandatory Qualifications: Relevant tertiary qualification and/or an equivalent combination of relevant experience in leading fast paced client focused teams Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the College of Vocational Education The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence. Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can: lead in practice-based learning empower learners for the future of work engage industry and community at scale grow for impact and influence The College of VE is delivering impact through transformation that creates long-term change. To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply ' link at the top of this page. For further information about this position, please see Position Description below or contact Diana (Talent Acquisition) via email . Please note: Due to the urgent nature of the role, we will be running a rolling recruitment process, contacting candidates as soon as they apply, so please do not wait until the closing date to apply. Position Description - Senior Coordinator, Student Lifecycle (Service Quality and Reporting) RMIT reserves the right to remove this job posting at any time. Applications close on Thursday 27 March 2025 at 11:59 PM About RMIT University RMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally. The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work. Why work at RMIT University Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice. We want to attract those who will make a difference. View RMIT's impressive standings in university rankings. Bring Your Whole Self to Work We are better for our diversity . When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond. We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins. RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via or visit our Careers page for more contact information - RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are a Circle Back Initiative Employer - we commit to respond to every applicant.