Senior Customer Attendant - Wagga Wagga Station

Job Description

Organisation/Entity: NSW Trains Job category: Call Centre & Customer Service Job location: Wagga Wagga, NSW, AU, 2650 Job reference number: 98317 Employment type: Permanent Part-Time Salary range: $1325.15-$1325.15 You’re proud to be the face of our organisation and deliver a great experience to our passengers.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Deliver exceptional customer service and provide streamlined experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services. Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance. Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers. The current permanent part-time Senior Customer Attendant position at Wagga Wagga is working a minimum of 20 hours per week on a rotating shift work roster which includes day and night shifts as well as weekends and public holidays. Shift hours are 11:00 am to 3:00 pm and 11:00 pm to 3:30 am. Extended hours may be requested at short notice. The full-time rate of pay for this position is $1,325.15 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave. A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Wagga Wagga over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks. Please view the Role Description and the Information Pack. You are a customer service professional who can bring your experience of working under pressure on the frontline to the station to be the first point of contact on station when our passengers arrive.You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.You are confident in problem solving and can make prompt decisions whilst working alongside a variety of stakeholders in a safety-focused operational environment. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions. Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This is an in-person, on-site role. What are you waiting for…? Connect with us. Apply now! Applications close: 11:59 pm Sunday 9th February 2025 For more information about this role, please contact People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country. #J-18808-Ljbffr