Senior Manager, Customer Experience & Product
Working at Transurban is a place where you can see the benefits of your work play out in real life, every day. We create... more info
Senior Customer Experience (CX) Manager
Salary:
80.00 - 100.00
Posted:
16-03-2025
Category:
Online Marketing
Sydney,
Job Description
Job Description Own the end-to-end customer journey, driving engagement, retention, and innovation in a rapidly growing, well-funded start-up. Sydney | Permanent Role $150k-160k + super + bonus Are you passionate about shaping world-class customer experiences in a high-growth environment? This is an opportunity to lead a transformative CX strategy in a fast-scaling business that has recently secured a major injection of funding. As the Senior Manager – Customer Experience , you will take the lead in reimagining and optimising the customer journey. From refining self-service touchpoints to leveraging cutting-edge technology, you will drive initiatives that enhance engagement, boost NPS, and maximise customer lifetime value. This is a high-impact role that sits at the intersection of customer insights, digital transformation, and innovation, working cross-functionally to create seamless, customer-first experiences. Key Responsibilities Design and implement strategies to elevate the customer experience, ensuring measurable improvements in satisfaction and engagement. Assess and refine each stage of the customer journey, identifying challenges and introducing innovative solutions. Gather and analyse customer data from various sources, translating insights into action to drive retention and positive feedback. Collaborate with internal teams across marketing, sales, customer service, and technology to align CX initiatives with broader business goals. Enhance digital touchpoints, streamlining self-service options and integrating advanced technologies to improve customer interactions. Drive customer-focused business transformation, embedding a service-first mindset in product development and operational processes. Track, evaluate, and report on key customer metrics, ensuring continuous improvement and strategic alignment. About You Extensive experience in customer experience, digital transformation, or service design, with a focus on strategic impact. Strong background in mapping customer journeys and developing solutions that enhance engagement and satisfaction. Skilled in interpreting data from multiple sources and leveraging insights to influence business decisions. Proven ability to facilitate cross-team collaboration, bringing together different functions to improve customer interactions. This role offers a performance-based bonus, salary packaging benefits, a dedicated Learning & Development platform, access to an Employee Assistance Program, and an extra day off on your birthday . You’ll be joining a fast-growing, well-funded start-up where you can drive real change and make a lasting impact on customer experience. Apply NOW or send your CV to Michael ( ) to be part of this exciting journey. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 16-03-2025
Category: Online Marketing
Sydney,
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