Senior Customer Operations Specialist

Job Description

Help our Account Managers to be more productive, work more effectively, and deliver better service to their customers. 14th January, 2025 The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.About the role Help the Customer/Sales team to be more productive, work more effectively, and deliver better service to their customers. You will be supporting the Account Managers’ work with actioning inbound enquiries, supporting sales transactions throughout the full cycle of the deal, and addressing internal and external customer enquiries.Day-to-day you will: Provide peer support and on-the-job direction to less experienced members of the team. Actively build cross-Practice and cross-Function collaboration across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers. Implement processes that improve our effectiveness and drive customer outcomes. Assist with the maintenance and updating of the Customer Operations Manual that details all policies and procedures pertaining to the Customer Operations team. Keep the sales database up to date with relevant information and interactions. Provide support to internal stakeholders with sales transactions, including quote preparation, ordering, fulfilling, and invoicing orders. Address customer issues promptly and accurately. Drive new and renewal business by proactively preparing relevant information regarding opportunities. About You You are customer-obsessed and a self-starter, going above and beyond to deliver extraordinary results and experiences for customers.Tertiary qualification in Information Technology or a similar field (preferred). Training in sales methodologies is preferred. Minimum of 3 years’ experience in sales operations, ideally from the cyber security, technology, or professional services industry. Able to process and manage new business, renewals, alterations, and cancellations to high standards of customer service. Experience providing administrative support for the production of tenders, bids, and other sales-related documents. Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles. All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year. Salary packaging options (such as a novated car lease). Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre, and workplace mental health first aiders. Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel, and more. Personalised development planning, access to training, and membership to industry organisations. Employee interest groups and communities including a comprehensive Women in Cyber program. A comprehensive reward and recognition program – with a special thank you every year on your anniversary! Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.#J-18808-Ljbffr