Senior Field Application Engineer/Product Engineer

Job Description

Myriota Adelaide, South Australia, Australia Are you a technical whiz who thrives on being at the intersection of customers and technology? Do you have a passion for unpacking complex systems to become a subject matter expert? Are you keen to work on the leading edge of technology, bringing the promise of connectivity to every corner of the world? Myriota’s patented, direct-to-satellite technology is a game-changer: we deliver secure, affordable, low-maintenance, and enduring connectivity to leave a lasting impact in critical sectors like agriculture, environmental monitoring, transport, logistics, maritime, and defence. We are experiencing hypergrowth and are recruiting top-tier talent to lead our next phase. The incredible opportunity: The Senior Field Application Engineer is a customer-focused technical professional who is passionate about ensuring that all aspects of our customers' experience and journey to scale are both simple and awesome. Reporting to the Senior Product Manager, you will lead efforts in providing Myriota customers with technical guidance for the installation, operation, and maintenance of Myriota’s satellite communication solutions. This position is based at the Myriota Head Office in Adelaide, South Australia with hybrid working arrangements. How you will drive success: Become a demonstrated expert in the system-wide understanding, use, and debugging of the system spanning edge devices, module and hardware integration, network system (protocol and satellite infrastructure), cloud, and data/system visualization. Offer timely and effective technical support both remotely and on-site across a range of complexity. Collaborate with cross-functional teams to escalate and resolve complex technical issues as required. Support sales efforts by addressing technical questions and contributing to tailored solutions and proposals. Develop, deliver, and maintain customer support materials including but not limited to Myriota deployment & migration guides, engineering guides such as battery estimator, API, Antenna design, datasheets, and support site content. Deliver training sessions. Conduct product installation as required. Conduct rigorous testing of products in real-world scenarios, providing feedback for ongoing product development. What we value in you: Bachelor's degree in Engineering, Computer Science, or related field is desirable. Knowledge of electronics and firmware development, ability to read schematics. Field experience with installation, failure modes, and connector types. Excellent written and verbal communication skills. Customer-centric with a demonstrable passion for engineering. Strong technical acumen with experience in coding, hardware integration, and understanding of edge-network-cloud-apps-visualization-tooling. Familiarity with sensors and their interfaces. Proficiency in Linux and Windows development environments. Understanding of wireless network challenges. Why Myriota stands out: Driven by Purpose: Meaningful impact on individuals and the planet is at the core of our mission. Shared Values: We embrace values that include Thinking Big, Simplifying, Collaborating, and Staying Authentic. Nurturing Growth: Count on tailored development plans that empower your potential. Flexibility & Empowerment: We champion work-life balance, well-being, learning, and individual passions. Caring Community: Our supportive culture offers mental health support, paid parental leave, birthday leave, and comprehensive health coverage. Our Commitment to Hiring: At Myriota, you don’t need to check every box. We have key requirements which are important, but we also know that the best candidate may not tick all the boxes. If you have relevant experience and the skills for even part of the role, we encourage you to apply and become a part of our dynamic team. At Myriota, we celebrate diversity and warmly invite applicants from all backgrounds and walks of life. Join us in shaping the future – apply today! Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Customer Service Industries Telecommunications #J-18808-Ljbffr