Senior Field Service Expert - Team Lead

Job Description

Senior Field Service Expert - Team Lead Primary Location: Perth, AU Beresfield, NSW, AU Forrestfield, WA, AU Canning Vale, WA, AU Kewdale, WA, AU Newman, NSW, AU West Perth, WA, AU Tomago, NSW, AU Sydney, NSW, AU Glenorchy, TAS, AU Ballina, NSW, AU Karratha, AU Esperance, WA, AU Adelaide, SA, AU Olympic Dam, SA, AU Paget, QLD, AU Townsville, QLD, AU Orange, NSW, AU Eagle Farm, Brisbane, QLD, AU Bayswater, AU Melbourne, VIC, AU Malaga, WA, AU Henderson, WA, AU Tomago, NSW, AU Kalgoorlie, WA, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. Job posting end date: 03/04/2025 Who we are? Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Introduction to the Role This position is responsible for the day-to-day advisory support and performance of Global Field Service (GFS) equipment installation and commissioning. The functionality of this position is keenly focused on safety, customer service and customer satisfaction. Job Duties and Responsibilities Lead the team of installation and commissioning experts and specialists. Communicates and interacts with all levels of organization staff and management, internally and externally. Work at remote customer sites around the world for extended periods of time. Perform pre-installation audits to determine site conditions, customer preparedness, project inventory, and overall project installation logistics. Engage in field service problem solving opportunities with a quick, first responder, take ownership approach, seeing it through to resolution. Complete and submit any recommendations, evaluations, expense reports, action reports, monthly work logs, etc., in accordance with Metso reporting and billing rules and processes. Provide field and classroom-based service-maintenance-commissioning training for customers / end user operations / maintenance personnel. Understand safety requirements, including “Lock Out/Tag Out” procedures on site locations, always complying with Metso HSE and site safety rules and guidelines. Other duties as assigned. Travel Up to 90% may be required for this position. KEY COMPETENCIES FOR SUCCESS Education/Training: Associates degree in engineering or high school diploma with equivalent related experience. Experience: Experience in minerals processing equipment and related industrial equipment technical support and service is preferred. Supervisory experience is beneficial. Electrical knowledge related to mechanical applications is an advantage. Knowledge, Skills, Abilities: Ability to effectively advise customers, engineering firm(s), and contractors user personnel under various working conditions and hours. Ability to interact, on a technical level, with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups. Ability to solve problems and situations that may occur in the field during assembly, installation, maintenance and/or repair, with safety being of the utmost importance. Understanding of HSE, reporting and distribution of Policy and Procedures. WHAT’S IN IT FOR YOU? Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys. Annual bonus - global incentive programs tied to business and performance targets. Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment. Worldwide support - leverage our network of peers across the world, offering valuable assistance. A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A work environment where safety is always the number one priority – both your physical and mental health is our priority. A competitive base salary reflective of your skills and experience with annual incentive program. Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso. Gender neutral parental leave - 18 weeks paid in full. Paid Volunteer Leave so you can give back to the local community or an organisation of your choice. Comprehensive medical benefits including discounted private health insurance for employees and immediate family. Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings. Various leisure benefits including discounted car rental and accommodation for leisure travel around the world. Get in touch Want to rise above the possible with us? Click ‘Apply now’ to leave your application. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. #J-18808-Ljbffr