Senior Functional Analyst

Job Description

At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional... Employment Type: full time continuing role within UNSW IT as a Senior Functional Analyst Starting Salary $143,007 plus 17% super and leave loading Location: UNSW Kensington Campus (Hybrid Working Opportunities) About UNSW: UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. The Senior Functional Analyst, Student Solutions, will partner with Student customers within the university to provide specialist advice and guidance to ensure the sound and effective functioning of UNSW’s Student enterprise systems at an optimum level. This role will deliver business analysis, functional consulting, functional design and configuration development, relating to the implementation, support and enhancement of UNSW Student systems. The Senior Functional Analyst provides functional design and configuration services through formal projects and regular BAU work, drawing upon their expertise and experience to deliver analysis and the design and development of solutions that are aligned to meet current and future needs, ensuring they are integrated across the organisation in accordance with established methods and standards. Specific accountabilities for this role include: Partner with customers and stakeholders to design and develop solutions to meet business needs Perform a lead role in driving process improvements and identifying innovative and new ways of using or enhancing systems to ensure they are being fully leveraged by the University. Perform a lead role in IT Enterprise Solutions projects working collaboratively with the project managers, vendors and business users, including managing project scope, impact assessments, risk analysis, testing and coordinating with various stakeholders to ensure successful outcomes. Manage the delivery of small projects, working collaboratively within IT, with business users, and with vendors to ensure a successful outcome. Provide support for SiMs (Student Information Management System – our implementation of PeopleSoft Campus Solutions) and other core student systems, including but not limited to expert level advice and guidance to users on system issues, resolving the more complex enquiries and ensuring satisfaction with UNSW IT services. Investigate production problems, including specifying solutions and overseeing their resolution. Where necessary, escalate production problems within UNSW IT and contribute to resolution of such technical issues including the specification and testing of solutions. You may need to be available for “on call” support. Perform and lead system, integration, and performance testing, planning of user acceptance testing, and sign-off on Student and associated systems. Ensure system configuration operates in line with user needs, maximises PeopleSoft and other products’ delivered functionality and incorporates timely technology advances. Ensure the performance and integrity of the UNSW student systems such that they provide accurate and efficient output which meets the needs of stakeholders across the organisation. Proactively engage and collaborate with users and other customers to gather business requirements, assess business processes, and assist with the design of solutions which effectively deliver desired outcomes. Build, manage, and maintain successful relationships with various stakeholders including business process owners, customers, technical analyst, developers and Student Services & Systems teams Provide significant contribution to the ongoing development and maintenance of work standards and practices to support the efficient operation of the Functional team. Coach and mentor more junior staff within immediate and wider teams, such as Functional Analysts, to support development of their business knowledge, technical competency, and functional expertise. Develop and maintain expert-level functional knowledge of business systems and their interrelationships with other core university systems. Keep up to date with emerging technologies, particularly with respect to how they may be used in Higher Education, including through engagement with UNSW’s Innovation Framework Ensure solutions adhere to data governance and security requirements and agreed security policy guidelines. Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others. Skills and Experience: Tertiary qualifications in a relevant discipline, or equivalent experience, including extensive experience within IT. At least 5 years of functional experience with PeopleSoft Campus Solutions applications in a business analyst, functional consultant or business systems support role, in a complex higher education organization Strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems. Extensive knowledge of and experience in a range of application development methodologies including ‘agile’, ‘waterfall’, ‘lean’ and ‘rapid’ application development methodologies. High-level knowledge and competency in the use of professional business analysis techniques and methods (eg Use Case Analysis, UML). Well-developed skills in the use of standard office toolsets including the MS Office suite, drawing/diagramming tools (eg Visio) and Project Management tools (eg MS Project). Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes. Proven excellent interpersonal and communication skills(both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders. An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines. Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training To Apply : If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined above and in the position description .More Information : visit Applications close: Monday 3rd of March at 11.30pm Benefits and Culture Flexible hybrid working An additional 3 days of leave over the Christmas Period Access to lifelong learning and career development Progressive HR practices Discounts and entitlements UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. 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