Senior Insurance Case Manager

Job Description

Hays Newcastle, New South Wales, Australia Senior Insurance Case Manager 3 days ago Be among the first 25 applicants Senior Insurance Case Manager role located in Newcastle or Tweed Heads. Your new company Work for a Leading Australian Insurer who are changing the way of working, adapting to the economic landscape and committed to providing long-term employment. Working from the Newcastle or Tweed Heads office, you will be part of a supportive and dynamic team who are focused on providing the best service to their customers and clients.Leading Australian Insurer Long Term Career Progression Supportive and Engaging Team! Your new role Working as a Senior Insurance Case Manager, you will:Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve the optimum outcome of an early and sustainable return to work with reasonable claim costs. Communicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice. Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses. Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery. Monitor, settle and close out claims within the portfolio. Provide a high level of customer service and strive for key stakeholders. Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements. Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach and pass on relevant updates to stakeholders. What you'll need to succeed To be successful in this role, you will have:Experience managing claims in the Australian workers' compensation insurance industry or workers' compensation insurance frameworks overseas. Knowledge of the NSW workers' compensation scheme, legislation and policies or ability to quickly acquire the required knowledge. A high attention to detail and organisational skills. Resilience and a willingness to hold complex conversations. The want to be part of a team who enjoys working collaboratively and can also work independently. A commitment to supporting injured workers with their recovery and return to work. Excellent communication skills, both written and verbal. What you'll get in return If you are successful in this role, you will receive:A full-time role, working in the Tweed Heads or Newcastle CBD, Monday to Friday, standard business hours. A competitive salary $80k-95k + Super pending experience. A fun and engaging work environment, working for a company that values their employees and long-term career progression. What you need to do now If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via Seniority level Mid-Senior level Employment type Full-time Job function Finance Industries Financial Services and Insurance #J-18808-Ljbffr