Senior L1/L2 Production Support Engineer

Job Description

Project description Luxoft is one of the leading service providers for Banking and Capital Market customers. Luxoft has been engaged by a large Australian bank for providing L1/L2 Application Monitoring and Production Support services for business critical applications and interfaces on a 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts. Responsibilities Production Environment monitoring & Issue Resolution Control SLA and notify Luxoft management or client in case of unexpected behavior Support end-to-end data flows and health and sanity checks of the systems and applications Escalate the issues (internally to Group lead/PM) with environment and application health Logs review and data discovery in database tables for investigation of workflows failures Investigate and supply analysis for fix application/configuration issues on the production environment Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed Regular update on issue status until addressed, notifying the client on status changes; expected time to address Participate in ad-hoc/regular status calls on application health with the client to discuss critical defects/health check status Working with business users service requests, which includes investigation of business logic and application behavior Work with different data format transformation processes (XML, Pipeline) Work with source control tools (GIT/SVN) in order to investigate configuration or data transformation-related issues Work with middleware and schedulers on data flow and batch process control Focus on continuous proactive service improvement and continuous learning Ensure customer service excellence and guaranteed response within SLA timeline by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated Ensuring all incident tickets are resolved in a timely and comprehensive manner Track and identify frequently occurring, high-impact support issues as candidates for permanent resolution Bachelor's Degree from a reputed university with good passing scores SKILLS Must have 6 to 9 years of relevant experience in supporting Capital Markets applications Strong Knowledge in ITIL process (Incident/Problem/Change/Release management). Active participation in major incident bridge calls and PIRs. Proven expertise in Automating daily BAU tasks (Repetitive health check and BAU activities using shell/python scripting) Strong Knowledge in Windows and Linux platform Participation in DR exercises along with good production support experience. Knowledge in application documentations like IAM/RBAC/BDD/DR docs Strong knowledge in scripting/programming languages like Shell scripting/Python/SQL Scripting/Windows PowerShell Strong knowledge in any Database (Oracle, SQL server, Sybase) Strong problem solving and troubleshooting skills Good knowledge in monitoring tools like Splunk, ITRS and Dynatrace along with Dashboard and alert/monitoring configuration. Good knowledge in AWS cloud platforms along with Java based applications (strong knowledge in EC2 instance) Good understanding of CI-CD pipelines along with knowledge in uDeploy configuration We need good troubleshooting skills working in Unix environment. Scheduling tools like Control-M and Autosys Overall knowledge about STP trade processing and trade lifecycle Markets connectivity support is a critical role to play in Markets area. STP NW and Luxor are C1 critical applications Good understanding of the capital Markets domain, products, and trade life cycle Experience in supporting Java based application and working knowledge on Java from support point of view Self-driven and result oriented Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support Nice to have Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications) Good to have automation experience with shell scripting, ITRS, Splunk automation tools #J-18808-Ljbffr