Senior Manager Credit and Vulnerability

Job Description

About Us Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. At EnergyAustralia, we are committed to delivering exceptional customer service while driving financial performance. We have a rare opportunity for a dynamic and strategic senior people leader to join our team as the Credit & Vulnerability CCoE Leader . This broad role leads a team of 4 people leaders and is pivotal in shaping our credit management strategies and ensuring a customer-centric approach to debt risk and collection processes. In this role you will focus your time on Development and implementation of long and short-term strategies to minimize risk exposure and debt management Collections & vulnerability operations policies and procedures are executed across multiple onshore and offshore teams Providing timely and accurate data driven insights and updates to executives, seeing you as the representative with CFO and Group Risk delivering identification of trends, strategies and mitigation plans to support decision making Utilize customer sentiment analysis to drive continuous improvement in customer experience. Lead teams to achieve optimal performance fostering teamwork across departments to align strategies and improve financial performance Qualifications and Experience: Significant experience in senior business leadership and vendor management within a medium to large corporate environment Expertise in collections and vulnerability customer strategy Tertiary qualifications in a business discipline. Strong commercial acumen, negotiation and influencing skills; understanding levers to drive ROI Curious in nature with proven ability to build strong relationships and work with multiple stakeholders If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then click the 'Apply’ button. Why Us? We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer. Discounts on your energy bills for you, your friends and family Recharge and relax with two extra days of leave each year. We call them recharge days. Choose your own public holidays. Take them as they fall or on a day that is more convenient or culturally significant to you! We offer 20 weeks paid parental leave that’s completely gender equal. Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work. #J-18808-Ljbffr