Senior Manager Financial Crime Operations

Job Description

Location AU only, Full Time Travel to New Zealand will be required each quarter. Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services such as AML, CTF, KYC, Sanctions, ECDD, etc. You will be part of the Financial Crime Operations team focusing on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime. Financial Crime Operations footprint spans Australia, India, and New Zealand. DO WORK THAT MATTERS As a Senior Manager Financial Crime, you will support key stakeholders across the Group in a highly regulated and fast-paced environment to effectively and efficiently manage its financial crime obligations in relation to the Group’s high-risk customers. The role requires you to engage with both internal and external teams including CBA & BWA Customers, Group Fraud, Financial Crime Compliance, Group Customer Relations, Financial Crime Investigation Unit, and suppliers supporting our operations. You will contribute to the Group’s goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime. Your impact and contribution Set yourself and your direct reports high standards with respect to operational rhythm, disciplines, and practices and strive to meet remediation timelines whilst producing quality work. Actively contribute to the Group’s goal of NPS+30 in 3 years by prioritizing our customers and their lived experience above all else. Manage the capability uplift of the team’s financial crime knowledge relating directly to AML/CTF & Sanctions processes. Ensure appropriate coaching, training, and quality assurance programs exist to increase team productivity, AML/CTF & Sanctions knowledge, and improve the quality of work. Manage and mitigate AML/CTF & Sanctions operational risk by partnering with key business stakeholders across the Group to escalate promptly, keeping management informed. Provide insights into reporting presented back to key senior stakeholders and working groups. Responsible for the oversight and daily review of queue management and resource allocation. In the event of gaps, the risk should be managed and appropriately escalated to senior management, along with recommended steps for remediation. Be open to change. Develop and champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further optimize and streamline existing processes. Lead projects impacting the operational environment (internal and external) and ensure adequate training is in place to support the team. Build effective relationships across multiple business units with Executive Managers and Senior Managers to enable high engagement, buy-in, and support for opportunities and process enhancements. Maintain an up-to-date focus on financial crime and security-related trends and emerging issues. Develop and grow your direct reports through leadership. Manage risk and change across all Financial Crime related projects which drives a material outcome. Embed and execute a financial year strategy with all direct reports to help deliver and meet the Group's Key Performance Indicators. Understand and manage all controls and controls testing within the business by reviewing and providing oversight to ensure controls are effectively designed and documenting action plans and root causes in the event the control testing failed. Manage and maintain telephony service levels and drive better customer service outcomes. You will report directly to a Financial Crime Operations Executive Manager . This position has ~8 direct reports located in both AU and New Zealand. We’re interested in hearing from people who have An experienced Senior Manager. Min 4 years' experience as a reputable people leader. Min 3 years' experience with consistent results in a fast-paced, high-volume operational environment where volume drivers are volatile required. Min 3 years' experience in a financial crime, regulatory or law enforcement. Experience in working with customer complaints, phone lines, data, reporting, and analytics to make informed decisions preferred. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/01/2025 #J-18808-Ljbffr