Senior Manager Operational Resilience

Job Description

Would you like to work for a company that makes work / life balance a priority? Work within a professional and friendly team environment Join a growing financial institution Northern Inland Credit Union seeks a Senior Manager Operational Resilience to join our team. As part of a financial institution established for over 50 years, the position is based in Tamworth. About the role The responsibilities of the Senior Manager Operational Resilience include: Strategic Development and Project Planning Developing, reviewing and implementing strategy aligned with Northern Inland’s goals and objectives. Participating in the development of organisational strategy and implementation within the department, as required. Identifying emerging technologies and trends to enhance operational efficiency and effectiveness. Assisting with Operational project planning, budgeting and implementation. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages. Collaborating with senior management and executive to establish and implement IT, Operations, Cybersecurity and Payments budgets and priorities. Liaising with senior and executive management on the effectiveness of processes, controls, measurements and KPI’s. Team Leadership and Management Managing and supervising the IT, Information Security, Operations, Projects and Payments departments. Fostering a collaborative and productive work environment, promoting professional development and knowledge sharing between IT, Information Security, Operations, Projects and Payments. Delegating tasks and responsibilities effectively, ensuring timely and high-quality delivery of IT, Information Security, Operations, Projects and Payment services. Overseeing and measuring the efficiency and effectiveness of the IT Helpdesk function. Ensuring the effectiveness of change management processes. Actively participate in the Change Advisory Board. Overseeing the quality and quantity of workflow delegated to staff within areas of responsibility. Managing and assisting in reporting on Northern Inland’s operating circumstances, resilience and operational risk rating to the Chief Risk Officer, Risk Management Committee, Executive and Board. Preparing clear and concise monthly reports for the Board, attending Board meetings as and when necessary. Actively participating in Cybersecurity and Risk Management committee meetings, both at Board and management levels. Ensuring processes and procedures are followed in accordance with direction from management. IT Infrastructure and Operations Overseeing the design, implementation, and maintenance of Northern Inland’s IT infrastructure, including core banking services, networks, servers, hardware and software systems. Overseeing the implementation of new software, system modules and upgrades. Overseeing administration of systems and communications hardware. Ensuring the availability, performance and security of all IT systems and applications. Developing and implementing IT policies and best practice guides. Monitoring and managing IT service levels, addressing infrastructure incidents, problems, and service requests in a timely manner. Overseeing automation activities across all departments. Information Security and Data Protection Developing and enforcing IT security policies, procedures, and best practices to safeguard Northern Inland’s data and systems. Implementing measures to strengthen data security, cyber risk and general IT security. Reviewing regular system reports and highlighting irregularities and areas for improvement. Taking responsibility for the implementation, education, remediation and development of Northern Inland’s overall information security framework in conjunction with the Information Security Officer. Third-party Supplier Management Acting as the contact person for larger suppliers and providers. Evaluating, selecting and managing relationships with larger third-party suppliers and service providers. Negotiating contracts and service level agreements, ensuring cost-effectiveness and adherence to quality standards. Sourcing alternative third-party suppliers, when required, following third party supplier reviews. Monitoring supplier and contractor compliance with Service Level Standards and resolving any issues or disputes that arise. Regulatory Requirements Meeting regulator and auditor requisitions in a timely manner. Overseeing CPS230 Operational Risk compliance for Operations, IT, Cybersecurity, Projects and Payments systems. Overseeing compliance with CPS234 Information Security mandatory requirements and guidelines, including organising regular security audits and risk assessments. To be successful in this role you would have the following: A tertiary qualification in Computer Science, Information Technology, Operational Resilience or related field. Demonstrated experience in a senior management role, with a solid understanding of project management and Information Technology in a banking environment. Remuneration is based on experience and relevant qualifications. About Northern Inland Credit Union The NICU Head Office is located in Tamworth. The Senior Manager Operational Resilience would be joining a team of over 40 experienced staff in an organisation renowned for its high standard of Member service. Our mission is to build strong and enduring relationships with our Members by helping them find smarter ways to manage their money. How to apply If this role sounds like you, we would like to hear from you. Please submit your application via SEEK. To be eligible to apply, you must have valid authority to work in Australia. Applications need to include a current CV and a covering letter addressing the selection criteria outlined in the Position Description at / about / work-with-us. Applications close 5.00pm Monday 10th February 2025. Only successful applicants will be contacted. Note candidate screening and interviews may be conducted prior to the closing date for this job listing. Recruitment agencies please do not respond. #J-18808-Ljbffr