Senior Manager Workplace and Employee Banking

Job Description

About the Business Customer Service Network (CSN) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. You will be an integral part of the Workplace & Employee Banking Program. This business delivers specialist financial solutions to people, businesses, and communities nationally. Your main responsibilities will be to: Play an integral part in identifying, nurturing, and developing our business. Drive an operational culture of continuous improvement. From a retail perspective, the team also plays a key role in generating visibility for the ‘Commonwealth Bank’ brand in the marketplace. Coach and lead the team of BDMs to achieve success and set goals. Establish trustworthy relationships and build rapport with Corporate partners for business opportunities. Work with your team to generate high-quality home lending opportunities for Home Lenders through the Workplace & Employee Banking Program, leveraging extensive knowledge in lending and strong capabilities in stakeholder management and leadership. Generate new business opportunities by supporting peers/lenders in establishing and managing corporate partnerships through the Workplace & Employee Banking Program. The Senior Business Development Manager will be expected to deliver on the following key areas: Critical Stakeholder Management by developing and maintaining relationships with Lenders and their Managers within Institutional Banking, Corporate Banking, Private, Premier, Mobile, Business Banking, and Branch customer segments, consistently displaying behaviours that encourage transparent and productive working relationships and a high-performance culture. Business Strategy by identifying and implementing areas of growth and improvement within your portfolio. Contribute to the annual strategic planning process for your state and review business performance to identify value creation opportunities for your portfolio and team. Risk Management by assessing and identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the Commonwealth Bank. Adhere to compliance and risk standards of the Home Loan Referral Source and Wellbeing Programs. Your key relationships will comprise of: Institutional Banking leaders and their companies. Customer Service Network & Mobile Premier Banking Leadership Team. Other internal departments including Corporate Bank, Business Banking, and Private. We’re interested in hearing from people who have: Demonstrated leadership, coaching, and people management skills, preferably in a sales and/or lending environment. Proven success in achieving business sales and service results. Detailed technical understanding of lending products, processes, and systems. Proven ability to source, establish, and manage relationships with external business partners to generate high volumes of business outcomes. Expertise in establishing and maintaining relationships with strategic business partners and developing mutually beneficial relationships. Sound understanding of home lending terminology, processes, and policies. Proven ability to create and design new content for stakeholders and customers. Technology skills for navigating and applying Bank systems. Relevant financial services experience or a business-related degree (economics, marketing, finance, business). Demonstrated capability and experience in business development roles. Your Development We are passionate about our people’s development. We continually strive to improve our extensive training and development solutions to develop and retain engaged, passionate, and valued people. Through a diverse range of education, experience, and exposure opportunities, the Group supports employees to develop in their roles and build a solid foundation for their future career with us. If you live the values and demonstrate the people capabilities, we can offer great opportunities. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/02/2025 #J-18808-Ljbffr