Senior Observability Engineer

Job Description

Senior Observability Engineer Employment Type: 1 x Temporary role until 30 June 2026 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk Grade 9/10 Salary Range: $125,693 - $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation. Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are now inviting applications for the opportunity of Senior Observability Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role you will implement and maintain observability solutions that provide deep insights into the performance of our systems, proactively addressing problems that impact how we understand and operate our products at scale. Works closely with cross-functional teams to ensure our platforms, products and services are resilient, reliable and scalable. Day to day responsibilities: Vulnerability Management: Identifying reporting and working with owners to remediate vulnerabilities. Monitoring and Analysis of Cyber events: monitor security events and alerts from various sources to identify potential threats and vulnerabilities. Incident Response: Investigate and respond to security incidents, ensuring timely resolution and mitigation of risks. System Maintenance: Ensure Cyber toolsets are running effectively and prepare reports for the business. What you will bring to this role: Demonstrated experience in balancing technical expertise, analytical skills, and soft skills to effectively design, implement, and maintain observability solutions. Proven ability to effectively collaborate with key stakeholders to integrate and adopt observability practices. Understanding of microservices architecture and cloud-native technologies. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Strong problem-solving skills to identify and resolve issues proactively. Ability to analyse complex log data, metrics, and traces to derive actionable insights. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Key knowledge and experience: 5+ years of experience in observability, monitoring, or related fields. Strong understanding of distributed systems, microservices architecture, and cloud-native technologies. Experience with scripting and automation. Experience with container orchestration platforms like Kubernetes. Knowledge of CI/CD pipelines and DevOps practices. Familiarity with machine learning and AI-driven observability solutions. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: How have you enabled a team made up of people from different work areas, to discuss issues and develop solutions? What did you do and what was the result? Question 2: Give an example of how you used information from systems to analyse significant volumes of data to proactively come up with solutions and avoid customer service issues. Closing Date: Wednesday 5 March 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. #J-18808-Ljbffr