Senior Officer, Assessment and Regulatory Action

Job Description

About the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities. It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website. About the Team The SIRS is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022. The SIRS has 2 key components: Incident management responsibilities Reportable incident obligations The 8 types of reportable incidents that must be reported to the Commission include: Unreasonable use of force Unlawful sexual contact or inappropriate sexual contact Psychological or emotional abuse Stealing or financial coercion by a staff member Neglect Inappropriate use of restrictive practices Unexplained absence for care/missing consumers Unexpected death The aim of SIRS is to: Build the capability of providers or reduce the occurrence of serious incidents and improve quality and safety. Require providers to review incident information to drive improvements in quality and safety. Enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. SIRS Team delivers on this aim by: Assessing the actual or potential risk to health and safety, health, wellbeing, and quality of life of a consumer and provider capacity and capability to address the risk. Acting in a timely manner, proportionate, and coordinated manner if a provider is not demonstrating capability. Educating providers using the intelligence gathered from notifications. Ensuring business notifications are recorded accurately into the business systems to produce meaningful intelligence. About the Role Assess incoming incident reports from aged care service providers, liaise with providers to gather relevant information, provide education to providers and formulate recommendations for appropriate action, including comprehensive report writing. Position Details Position duties include, but are not limited to: Work independently and provide guidance to assess sensitive and at times confronting information as to the risk to the consumer within prescribed timeframes. Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about the trust in the provider and potential trends. Communicating with aged care providers if further information is required to inform an assessment by phone or in writing. Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency’s operating instructions and procedures. Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence. Documenting, in an accurate and timely manner, assessments and information received in respect to a notification. Commitment to agreed productivity goals. Attend, and participate in, team meetings or training when required. Position Eligibility Requirements (Selection Criteria) : Communicate with members of aged care services and providers as necessary. Consider and investigate information from a variety of sources and exercise judgement to make and record decisions governed by the application of rules, regulations, best practice principles and the Commission’s operating instructions and procedures. Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action. Maintain a sound understanding of the Commission’s risk frameworks and guidelines and SIRS specific legislation, guidelines and procedures. Build and sustain relationships, liaising with a range of internal and external stakeholders. Contribute to the priorities of the team and effectively manage your workload. Take accountability for tasks and decisions and supporting colleagues in achieving their goals through the provision of guidance and quality assurance. Remain positive and respond to pressure in a calm manner. Other considerations when applying: Willingness to be flexible with your working hours to accommodate varying time zones. Capacity to travel, however, please note that where possible we will look to match Senior Officers with localised teams. Exposure or interest in clinical assessment. Salary offered will be between $83,048 - $89,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Roles are offered on an Ongoing/Non-Ongoing basis, with non-ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months. Applications close on Sunday 16 February 2025, 11:30PM AEDT. Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page. #J-18808-Ljbffr