Senior Onboarding Manager, Australia

Job Description

Since 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today there are 30,000 companies using dbt every week, 100,000 dbt Community members, and over 4,100 dbt Cloud customers. A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Director of Customer Enablement and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in Australia. In this role, you can expect to: Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey. Clearly communicate with customers about account setup requirements and expectations, align on best practices, and motivate key stakeholders. Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time. Meet with prospective dbt Cloud customers to assess which service experience makes sense for them. Tailor new and existing customer onboarding enablement for your region. Work with our customers in Asia-Pacific. You are a good fit if you have: Worked asynchronously as part of a fully-remote, distributed team. Are a natural cross collaborator. Harbor an extreme attention to detail. Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions. Have the ability to manage multiple priorities. Are always thinking about how to balance scale with customer experience. Have previously worked in a customer success or customer-facing project management role. Can articulate why professional services can speed time-to-value. You'll have an edge if you have: If you used tools like Salesforce, Asana, and Slack. Understand how dbt can positively impact a customer’s day-to-day. Benefits: Unlimited vacation (and yes we use it!). 401k with 3% guaranteed contribution. Excellent healthcare. Paid Parental Leave. Health & Wellness stipend. Home office stipend, learning and development stipend, office space stipend, and more! What to expect in the hiring process (all video interviews unless accommodations are needed): Interview with Talent Acquisition Partner. Interview with Hiring Manager. Follow-up project and review call. Team interview round. Who we are At dbt Labs, we have developed strong opinions on how companies should practice analytics. Specifically, we believe that: Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language. Data analysts should adopt similar practices and tools to software developers. Critical analytics infrastructure should be controlled by its users as open source software. Analytic code itself—not just analytics tools—will increasingly be open source. dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! #J-18808-Ljbffr