Senior Service Designer
Join our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities,... more info
Senior Service Designer - Multiple Contracts
Salary:
100.00 - 125.00
Posted:
25-01-2025
Category:
Creative
Sydney,
Job Description
FinXL IT are seeking multiple Senior Service Designers to join our team at a large financial services organisation. As a Service Designer, you will lead impactful design projects and work hands-on to create outputs, while shaping presentations and scoping projects. About The Role: Produce high-quality, empathetic, and robust design outputs Lead research and discovery activities, including shaping 'how might we' statements, market scanning, and competitor analysis Facilitate workshops that are purposeful, engaging, and outcome-driven Conduct both qualitative and quantitative interviews, focusing on ethnographic research and behavioural analysis Plan, prepare, and facilitate end-to-end testing, presenting results clearly and effectively Develop and deliver comprehensive Customer Journeys, Concepts, Prototypes, Service Blueprints, and Customer Value Proposition Canvases Collaborate closely with other designers and stakeholders, ensuring alignment across teams and departments About You: 5+ years of experience as a Service Designer in financial services, ideally in business lending or business banking Extensive experience in customer research and human-centred design processes, including applied research methods Proven ability to design, conduct, and guide customer research activities (focus groups, interviews, ethnography, etc.) Strong experience with digital tools such as Figjam , Miro , Dovetail , Maze or similar Exceptional communication skills, with the ability to influence and manage stakeholders at all levels Experience in creating engaging, insightful presentations and delivering outcomes that align with both customer and business needs What's On Offer: 12 months, with a view to extend the contract Can be based in Sydney, Melbourne or Brisbane Hybrid work mode to get your best work done! (3 days in office and 2 days remote) Why FinXL IT? This is an exciting opportunity to make a meaningful impact within a forward-thinking organisation that places people at the centre of everything we do. You'll be part of a collaborative, innovative environment where your ideas and contributions will directly shape the future of banking. Ready to take on the challenge? If you're passionate about creating customer-first experiences and want to drive change in the financial services sector, we'd love to hear from you. Apply now! #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 25-01-2025
Category: Creative
Sydney,
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