Senior Strategic Account Manager, Enterprise

Job Description

Drive top-line growth by owning and expanding key merchant relationships, boosting retention, and executing strategic growth plans. Establishing strong influence with key decision-makers, including C-suite leaders, both internally and externally. Work flexibly from our beautiful Sydney or Melbourne office. Write your story with Zip As a Senior Strategic Account Manager in our Commercial team, you’ll be diligent and collaborative and will take end-to-end responsibility for the growth, retention, and maintenance of a defined portfolio. Ultimately, this role will require you to drive top line growth by building strong, long-term merchant relationships, develop and carry out allocated vertical strategies to drive growth within the category. Interesting problems you’ll get to solve: Build and maintain strong relationships with key partners, serving as the primary point of contact. Negotiate complex commercial terms with key decision makers. Develop and execute account and vertical strategies to drive top line growth, customer acquisition, and revenue. Identify partner needs and proactively seek opportunities to improve their business through our products and services. Collaborate internally to deliver partner objectives with Business Development, Marketing, Product, Engineering, and Legal. Monitor trends and competitor activity to identify threats and opportunities. Plan and prepare regular business reviews with partners and key stakeholders to share results and insights, gauge their satisfaction, address challenges, and identify opportunities for upselling or cross-selling. Drive strategic and scalable problem solving across key pain points and opportunities for the back book portfolio. What you'll bring to the team: 5-8+ years’ experience in any consumer brand business; financial services or technology. Relevant degree in marketing or business is desirable and/or equivalent experience. Exceptional planning and time management skills, and the ability to effectively manage multiple tasks simultaneously. Solid understanding of the credit, payments, eCommerce, and Retail markets. Excellent communication, negotiation, and relationship management skills. Good analytical and problem-solving skills with high attention to detail. Demonstrated experience in building and presenting business cases and driving change. Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game. What you’ll get in return: As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster. Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen. Benefits: 25 days paid leave annually, including birthday leave and quarterly wellbeing days. 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers. Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, and discounted private health insurance. 2 days paid volunteering leave per year. Fee-free Zip products and discounts with Zip merchant partners (AU). Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne). Be a part of a team that reflects the diversity of our customers: We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. And finally…get to know us: Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. We’re proud to be a values-led business, and our values guide us in everything we do. We are a proud 2025 Circle Back initiative employer and will respond to every applicant. #J-18808-Ljbffr